Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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MARIANNA HOVHANNISYAN

Toronto,Canada

Summary

15+ years of successful experience in the fields of customer support, transportation, logistics, innovative import/export strategies. Proficiency in real-time tracking, order cycle optimization and customer-focused initiatives. Strong communication, negotiation, organizational, leadership and people’s skills. Proactive, enthusiastic, flexible and quick learner with strong team spirit. Proven ability to operate under pressure, respect aggressive deadlines, multi-tasking abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SNP Volunteer Coordinator

Pleasant View Middle School
02.2025 - Current
  • Coordinate the daily operations of the Student Nutrition Program, ensuring compliance with local health regulations.
  • Manage food inventory, delivery scheduling, and accurate record-keeping.
  • Build partnerships with vendors and volunteers to ensure consistent and nutritious meal provision.
  • Promote a welcoming, inclusive environment focused on student health and well-being.

Key Account Consultant

Cargoclix Dr. Meier & Schmidt GmbH
08.2019 - Current
  • Manage international transportation tenders, including bid evaluation, client onboarding, and documentation.
  • Lead live software demos for clients to ensure smooth adoption of the TENDER platform.
  • Improve tender quality control processes, boosting success in securing contracts.
  • Collaborate with developers and support teams to customize platform functions for enterprise clients.
  • Remote

Head of Import Department

TST LLC
07.2012 - 08.2019
  • Oversaw full-cycle import operations for high-volume shipments across multiple trade routes.
  • Negotiated contract renewals with suppliers and carriers to secure cost-effective deals.
  • Prepared import quotes and led regulatory compliance initiatives.
  • Supervised a team of coordinators and maintained vendor relations.

Logistics Department Manager

Trans Logistic Caucasus LLC
07.2011 - 07.2012
  • Introduced logistics software to enhance real-time tracking and reduce delivery times.
  • Streamlined order processing by introducing automation and reducing manual errors.
  • Trained new hires on best practices in customer service and shipment coordination.

Customer Service Officer

Unitrans LLC
01.2006 - 06.2008
  • Handled client inquiries and coordinated import/export processes across transport modes.
  • Provided real-time shipment updates using newly integrated tracking systems.
  • Improved customer satisfaction scores through proactive issue resolution.

Education

Master's degree - English Language Education and School Psychology

Yerevan State Linguistic University

Skills

  • Volunteer orientation and onboarding
  • Interpersonal communication skills
  • Goal setting
  • Paperwork processing
  • Support services
  • Customer service
  • Administrative management
  • Multitasking and organization
  • Microsoft office

Certification

  • Food Safety Training certificate - Student Nutrition Ontario
  • Nutrition Guidelines Training certificate - Toronto Public Health

LANGUAGES

English (Fluent)
Russian (Fluent)
Armenian (Native)

Timeline

SNP Volunteer Coordinator

Pleasant View Middle School
02.2025 - Current

Key Account Consultant

Cargoclix Dr. Meier & Schmidt GmbH
08.2019 - Current

Head of Import Department

TST LLC
07.2012 - 08.2019

Logistics Department Manager

Trans Logistic Caucasus LLC
07.2011 - 07.2012

Customer Service Officer

Unitrans LLC
01.2006 - 06.2008

Master's degree - English Language Education and School Psychology

Yerevan State Linguistic University

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MARIANNA HOVHANNISYAN