Marianna Herran
Temecula
Summary
Experienced almost four years of providing excellent customer service. I have the ability to work effectively independently or collaboratively with others run an effective shift. I have been described by employers as a fast learner and ability to adapt very well to changes in a fast-paced environment.
Availability
Saturday & Sunday: Open availability every other weekend
Monday: Open availability after 6am
Tuesday: Open availability
Wednesday: 6am to 12pm
Thursday: 6am to 12pm
Friday: Open availability after 6am
Overview
5
5
years of professional experience
Work History
Phlebotomist
Southwest Healthcare
02.2025 - Current
- Collected blood samples using venipuncture and capillary techniques ensuring patient comfort and safety
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Attention to detail and displaying compassion in contributing to effective patient care
- Collaborate effectively with coworkers from different departments to contribute to patient care
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment
Server
BJ's Restaurant & Brewhouse
01.2023 - 02.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests
- Managed order accuracy and timely delivery in fast-paced environment
- Cross-trained in multiple positions: host, busser, takeout, food runner, and server
- Resolved guest complaints promptly, enhancing overall customer loyalty and retention
- Worked with POS system to place orders and manage bills
- Created warm relationships with regular customers
- Handled cash transactions accurately with little to no register errors
- Trained new team members
Crew Member
Raising Cane's
06.2021 - 06.2023
- Maintained cleanliness and organization of workstations and dining areas throughout shifts
- Collaborated with team members and demonstrate strong multitasking abilities to ensure effective service during peak hours
- Worked front counter, drive-thru and kitchen
- Promoted and cross-trained quickly and training new hire
- Adapted quickly to changing tasks and priorities in a fast-paced environment
- Followed safety and sanitation guidelines to uphold health standards in food handling
- Opening and closing tasks
- Operating POS system
Education
Associate of Arts - Communications
Mt. San Jacinto College
San Jacinto, CA05-2025
High School Diploma -
Rancho Verde High School
Moreno Valley05-2022
Skills
- Cash handling
- Customer service
- POS system operation
- Relationship building
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Calm demeanor
- Training new hires and collaborating with other teammembers
Timeline
Phlebotomist
Southwest Healthcare
02.2025 - Current
Server
BJ's Restaurant & Brewhouse
01.2023 - 02.2025
Crew Member
Raising Cane's
06.2021 - 06.2023
Associate of Arts - Communications
Mt. San Jacinto College
High School Diploma -
Rancho Verde High School