Marianna Di Rosa
North Vancouver,BC
Summary
Driven Chocolatier with a proven track record at Purdy's Chocolates, enhancing product quality and profitability through innovative flavor combinations and cost-saving measures. Excelled in customer service and food safety regulations, boosting sales and expanding market reach with an allergen-free range. Mentored staff, showcasing adaptability and a commitment to excellence. Hardworking individual bringing strong understanding of food safety and equipment oversight into daily work. Special skill leveraging terrific team management and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Chocolatier
Purdy's Chocolates
935 Marine Dr, North Vancouver
09.2022 - 12.2023
- Packaged chocolate items for delivery or pickup.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Implemented cost-saving measures while maintaining product quality, contributing to increased profitability.
- Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
- Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
- Brought new variations of chocolate to candy bar.
- Increased sales through the development of unique flavor combinations and seasonal offerings.
- Sourced high-quality ingredients from local suppliers for fresher taste and supporting community businesses.
- Collaborated with the research and development team for continuous improvement in chocolate quality, taste, and presentation.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Sorted final products according to specified regulatory, customer or company standards.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Developed an allergen-free chocolate range to cater to customers with dietary restrictions, expanding market reach.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Receptionist
North Vancouver Nissan Infiniti
1235 Marine Dr, North Vancouver, BC
07.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Saint Thomas Aquinas
North Vancouver, BC06.2024
Capilano University
North Vancouver, BCSkills
- Food Safety Regulations
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Flexible Schedule
- Cash handling expertise
- Adaptability and Resilience
- Quick Learner
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Chocolatier
Purdy's Chocolates
09.2022 - 12.2023
Receptionist
North Vancouver Nissan Infiniti
07.2022 - 08.2022
High School Diploma -
Saint Thomas Aquinas
Capilano University