Marianna Di Rosa
North Vancouver,BC
Summary
Driven Chocolatier with a proven track record at Purdy's Chocolates, enhancing product quality and profitability through innovative flavor combinations and cost-saving measures. Excelled in customer service and food safety regulations, boosting sales and expanding market reach with an allergen-free range. Mentored staff, showcasing adaptability and a commitment to excellence. Hardworking individual bringing strong understanding of food safety and equipment oversight into daily work. Special skill leveraging terrific team management and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Chocolatier
Purdy's Chocolates
09.2022 - 12.2023
- Packaged chocolate items for delivery or pickup.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Implemented cost-saving measures while maintaining product quality, contributing to increased profitability.
- Continuously researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
- Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
- Brought new variations of chocolate to candy bar.
- Increased sales through the development of unique flavor combinations and seasonal offerings.
- Sourced high-quality ingredients from local suppliers for fresher taste and supporting community businesses.
- Collaborated with the research and development team for continuous improvement in chocolate quality, taste, and presentation.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Sorted final products according to specified regulatory, customer or company standards.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Developed an allergen-free chocolate range to cater to customers with dietary restrictions, expanding market reach.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Receptionist
North Vancouver Nissan Infiniti
07.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Saint Thomas Aquinas
North Vancouver, BC06.2024
Capilano University
North Vancouver, BCSkills
- Food Safety Regulations
- Patience and Empathy
- Reliability and punctuality
- Professionalism and Courtesy
- Flexible Schedule
- Cash handling expertise
- Adaptability and Resilience
- Quick Learner
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Chocolatier
Purdy's Chocolates
09.2022 - 12.2023
Receptionist
North Vancouver Nissan Infiniti
07.2022 - 08.2022
High School Diploma -
Saint Thomas Aquinas
Capilano University
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