Marianna Contreras-Gonzalez
Chula Vista,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Vans
07.2023 - Current
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Amplified store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Manager
Hot Topic
10.2020 - 07.2023
- Collaborated with store manager to develop strategic plans for business growth and drive profits.
- Planned employee schedules to align coverage with forecasted demands.
- Resolved customer issues in professional and courteous manner to maximize customer experience.
- Oversaw operations of store to address discrepancies, compliance, deadlines, and to monitor potential risks.
- Recruited, interviewed, and hired quality employees.
- Coached and provided constructive feedback to employees on methods to reach performance goals and milestones.
- Strategize effective merchandising to optimize product placement and sales performance.
- Created guest-list accounts that offer rewards and discounts in hopes to retain/attract clients
Assistant Store Manager of Operations
Victoria’s Secret
06.2019 - 09.2020
- Manage operational activities including scheduling, hiring, and training new associates
- Work with management team to develop and implement improvement in their overseeing brands
- Led brand leaders and sales team to attain hourly targets and monthly quotas
- Plan individual brand floor sets, markdown promotions, receive and execute back of house shipment and organization
- Loss prevention knowledge of procedures for employees and customers while applying company values
- Resolve and handle customer matters or complaints regarding products or service
- Pitched/Promoted Victoria Secret credit card to clients to increase their loyalty rewards
Education
Bachelor of Arts - Anthropology
San Francisco State University
San Francisco, CA2025
Associate of Arts - Anthropology, Liberal Arts & Humanities
Southwestern College
Chula Vista, CA05.2018
Skills
- Business Administration
- Customer Relationship Management
- Administering Social Media Accounts
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Vans
07.2023 - Current
Assistant Manager
Hot Topic
10.2020 - 07.2023
Assistant Store Manager of Operations
Victoria’s Secret
06.2019 - 09.2020
Bachelor of Arts - Anthropology
San Francisco State University
Associate of Arts - Anthropology, Liberal Arts & Humanities
Southwestern College
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