Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marianna Casillas

Bakersfield

Summary

Dynamic and adaptable professional with a proven track record at Amazon, specializing in educational technology and peer mentoring. Excelled in creating a positive work culture and enhancing team performance through effective problem-solving and time management. Demonstrated excellence in customer service and employee development, leading to significant improvements in operational efficiency and workplace safety.

Overview

3
3
years of professional experience

Work History

Amazon Learning Ambassador

Amazon
07.2023 - Current
  • Learning Ambassador
  • Excellent in Legal document evaluations
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.

Mcdonalds Shift Manager

McDonald's
02.2021 - 06.2023
  • Trained to become a Department Manager
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Education

Medical

Phlebotomy USA
Bakersfield
04.2024

High School Diploma -

Theodore Roosevelt Senior High School
Los Angeles, CA
06.2022

Skills

  • Adaptive Learning
  • Peer Mentoring
  • Learning Styles
  • Educational technology
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Amazon Learning Ambassador

Amazon
07.2023 - Current

Mcdonalds Shift Manager

McDonald's
02.2021 - 06.2023

Medical

Phlebotomy USA

High School Diploma -

Theodore Roosevelt Senior High School

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Marianna Casillas