Marianna Barseghyan
Glendale
Summary
Working in dental office almost 5 yeras. My position is front desk receptionist and dental assistant.
Proven achiever in patient satisfaction and office efficiency, I excelled as a Front Desk Receptionist at Front Desk Position, mastering skills in scheduling and office organization. Leveraged expertise in HIPAA compliance and customer service to enhance patient trust and streamline operations. My blend of technical proficiency and interpersonal finesse significantly improved patient experiences and operational workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Front Desk Position
08.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Assistant
Dental Assisting
09.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Education
Certificate - Radiation Safety
The Valley School For Dental Assisting
Encino, CA09.2023
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06.2021
Associate of Science - Biology
Glendale Community College
Glendale, CA01.2021
Skills
- Scheduling
- Appointment Scheduling
- Office Organization
- File Organization
Certification
- Radiation safety certification
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Front Desk Position
08.2023 - Current
Dental Assistant
Dental Assisting
09.2020 - Current
Certificate - Radiation Safety
The Valley School For Dental Assisting
High School Diploma -
Crescenta Valley High School
Associate of Science - Biology
Glendale Community College
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