Marianna Baloian

My primary responsibility involved direct communication with guests, as I spent the majority of my time working in guest services. This role required me to assist visitors in a wide range of situations where support was needed, whether by providing information, resolving concerns, or offering guidance on various matters. I ensured that guests received prompt and effective assistance by actively listening to their needs, addressing inquiries with clarity, and presenting solutions to any challenges they encountered. My goal was to foster a welcoming and positive environment by being approachable, resourceful, and proactive, ensuring that each guest had a smooth and enjoyable experience. Through attentiveness and a commitment to excellent service, I strived to enhance overall guest satisfaction and leave a lasting, positive impression.

• Assisted other team members to achieve goals.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Trained new team members on procedures, customer service, and sales techniques.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Collaborated with team members to meet high standards of service during peak hours.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.