MARIA NHU VO
Guelph,ON
Summary
Dedicated Senior Business Analyst with Healthcare IT/Application Support background seeking new and rewarding challenges in helping Business:
- identify and fill gaps
- capture current and recommend future processes
- experienced in EMR system implentation
- technical business requirement writing for IT developers
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Business Analyst/Quality Analyst
Bayshore Health Care
08.2021 - Current
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst
CBI Health Group - National Corporate Office
03.2020 - 08.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- EMR system migration
- Data analysis
Applications Specialist
CBI Health Group - National Corporate Office
02.2018 - 03.2020
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Updated technical documentation, product specifications and technical training materials.
- Designed and developed application scripts for test scenarios.
- Delivered support training to help customers learn key features of applications.
- Assisted with creation of user manuals.
Data Integration Analyst
Bayshore Health Care
05.2015 - 02.2018
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Application Specialist - Procura
Bayshore Health Care
03.2011 - 05.2015
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Trained staff on proper use of systems and conducted orientation seminars.
- Created manuals and published guidelines for proper use of systems.
- Determined whether computer systems in company were sufficient for business requirements.
Education
No Degree - Business Analysis
University of Toronto
Toronto, ON04.2022
No Degree - Business Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06.2008
Skills
- Digital Health Apps &EMR
- Client Relations Management
- Systems & Tech Support
- Business Analysis
- Report & Analysis
- Process Review
- Project Finance
- Operational Efficiency
- Write Reports
- User Acceptance Testing (UAT)
- Test Case Scenarios
- Process Flow Diagram Creation
Accomplishments
- As a BA/QA at Bayshore: Successfully implemented ServiceNow User Request Intake forms and implemented Robotic Process Automation from ServiceNow to Procura EMR system projects.
- As a BA/QA at Bayshore: Successfully implemented Power BI Exception reports for Billing and Payroll Shared Services team.
- As a BA at CBI: Successfully implemented EMR system implementation from Procura to Alayacare for 5 branches.
Certification
- ITIL v4 - June 2021
- ServiceNow Certified System Administrator - target December 2023
Timeline
Senior Business Analyst/Quality Analyst
Bayshore Health Care
08.2021 - Current
Business Analyst
CBI Health Group - National Corporate Office
03.2020 - 08.2021
Applications Specialist
CBI Health Group - National Corporate Office
02.2018 - 03.2020
Data Integration Analyst
Bayshore Health Care
05.2015 - 02.2018
Application Specialist - Procura
Bayshore Health Care
03.2011 - 05.2015
No Degree - Business Analysis
University of Toronto
No Degree - Business Administration
Conestoga College Institute of Technology And Advanced Learning
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