Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mariangel Mejias-Leiton

Summary

Young yet hard working self-driven bartender with 3 years of experience in hospitality and a passion for mixology and the varying spirits, cocktails, and wines. Known for elevating guest experiences and optimizing workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Bartender

Vibe Hookah Lounge & Bar
07.2024 - Current
  • Crafted my own special cocktail menu items for events and seasonal offerings.
  • Quickly developed and maintained strong relationships and connections with staff and customers-both local and travelling resulting in repeat business and loyal customers.
  • Held the responsibility of running most of the establishment roles.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepared, maintained, and served hookah.
  • Sampled and learned the differences between shisha flavours providing accurate advice and recommendations for new hookah smokers.
  • Trained new bartenders on drink recipes, mixing techniques, product promotion workspace maintenance and customer service skills to enhance overall.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Seasonal Barista

Fiat Caffe On The Go
07.2023 - 10.2025
  • Brewed authentic Italian espressos, cappuccinos, lattes and more.
  • Prepared and presented beautiful and delicious cocktails.
  • Served customers at private events such as; weddings, golf courses, and business events.
  • Greeted customers with a welcoming attitude and personality providing an enjoyable experience.
  • Adapted to different work environments and clients aside from the customers, due to being a mobile business.
  • Safely Maintained and operated espresso machines, blenders, coffee bean grinder, and other equipment.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Waitress

The Anchor
05.2023 - 12.2024
  • Greeted customers with a welcoming attitude and a bright smile.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shift.
  • Exhibited strong multitasking abilities, balancing multiple tables and pick up orders while delivering prompt service.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided regular customers with their own personalized service by memorizing names, details, dietary restrictions and preferences.
  • Provided Spanish-speaking customers with a familiar and comforting service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Head Patisserie and Barista

Symposium Cafe and Restaurant
07.2021 - 05.2023
  • Memorized and perfected all recipes.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Took reservations and organized take-out orders.
  • Greeted and provided customers with a positive and welcoming attitude.
  • Balanced various roles and tasks from the front and back of house.
  • Safely maintained and managed equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Trained and supervised new staff members on proper techniques, preparations and customer satisfaction.

Education

High school diploma -

Our Lady Of The Lake High School
06.2023

Skills

  • Fluent in English and Spanish
  • Confident and engaging personality
  • Clear and concise communicator
  • Effortlessly navigate tough customer conversations
  • Quick to take initiative
  • Proven leadership abilities
  • Thrives in high-pressure settings
  • Dedicated to ongoing professional development
  • Managed bar efficiency
  • Team development and oversight
  • Money management
  • Experienced with classic cocktails
  • Familiar with various liquors

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Smart Serve Ontario - 09/04/24 - 09/02/29

Timeline

Head Bartender

Vibe Hookah Lounge & Bar
07.2024 - Current

Seasonal Barista

Fiat Caffe On The Go
07.2023 - 10.2025

Waitress

The Anchor
05.2023 - 12.2024

Head Patisserie and Barista

Symposium Cafe and Restaurant
07.2021 - 05.2023

High school diploma -

Our Lady Of The Lake High School

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Mariangel Mejias-Leiton