Marianela Castillo
Calgary,Canada
Summary
Efficient and detail-oriented housekeeper with 2+ years of experience in residential and commercial cleaning. Managed daily cleaning of multiple rooms, maintaining a 98% compliance with health and safety standards. Improved customer satisfaction through meticulous cleaning practices and prompt service. Skilled in optimizing inventory management, resulting in a 20% reduction in restocking delays. Implemented eco-friendly practices to meet client expectations. Committed to delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Self-Employed
Independent Cleaning Services
05.2023 - 08.2024
- Delivered thorough and customized cleaning services for residential clients
- Performed deep-cleaning tasks such as carpet shampooing, window washing, and kitchen sanitization
- Organized storage areas and decluttered spaces upon client request
- Offered flexible scheduling to accommodate clients' needs and built long-term relationships
- Ensured proper disposal of waste and recycling in accordance with local regulations
- Maintained an inventory of cleaning supplies and tools, restocking as needed
- Implemented eco-friendly cleaning practices to promote sustainability
Housekeeping Attendant
Motel Palmera Real
04.2021 - 04.2023
- Cleaned and sanitized 20+ rooms daily, including thorough cleaning of bathrooms, bedrooms, and common areas to meet high cleanliness standards
- Vacuumed carpets and floors, and performed detailed floor care, including mopping and scrubbing, to ensure spotless surfaces
- Cleaned and sanitized refrigerators (mini-bars) in guest rooms, ensuring they were stocked with fresh items and properly functioning
- Lusted and polished furniture, including wooden surfaces and metal fixtures, ensuring a clean and shining appearance
- Changed bed linens, replaced towels, and replenished toiletries, maintaining rooms ready for incoming guests
- Performed dusting and wiped down all surfaces, including shelves, tables, and lamps, to remove dirt and maintain cleanliness
- Inspected rooms for quality control, ensuring rooms met the hotel's cleanliness standards before guests checked in
- Addressed guest requests promptly, offering assistance with extra amenities and resolving issues to improve guest satisfaction
- Ensured proper disposal and recycling of waste, following environmental and safety guidelines
- Worked closely with team members to coordinate room turnovers and maintain a fast-paced cleaning schedule
Education
Diploma - Dental Laboratory Technology
Instituto Profesional Los Leones
01.2015
Skills
- Teamwork
- Time Management
- Handling Cleaning Equipment and Products
- Customer Service
- Resilience and Flexibility
- Knowledge of Hygiene and Safety Standards
- Inventory Management
- Multitasking Abilities
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Self-Employed
Independent Cleaning Services
05.2023 - 08.2024
Housekeeping Attendant
Motel Palmera Real
04.2021 - 04.2023
Diploma - Dental Laboratory Technology
Instituto Profesional Los Leones
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