Mariane Cimi Moraes
Vancouver,Canada
Summary
Dynamic professional with extensive experience at Vera Advisory Limited, excelling in corporate governance and regulatory compliance. Proven ability to enhance office operations through meticulous attention to detail and effective problem-solving. Recognized for facilitating high-level meetings and ensuring confidentiality while supporting senior leaders in achieving strategic objectives.
Overview
19
19
years of professional experience
Work History
Company Secretary and Office Administrator
Vera Advisory Limited
01.2019 - 03.2025
- Drafting and submitting the necessary documents to register or update the Company's details with the CRO – Companies Registration Office
- Assisting with VAT Applications and filing Annual Returns
- Liaising with Department of Foreign Affairs, Notaries and Embassy officials
- Overseeing day-to-day office operations, including Facilities, Accounts Receivables (financial received controls, billing and bank services) and Accounts Payables (purchasing, processing bills and invoices, payment date controls, bank transfers, negotiation with suppliers and service providers)
- Supporting senior leaders by performing advanced-level administrative work of complex nature, including planning, coordinating and organising meetings, events that require a high level of discretion and confidentiality
- Analysing process and operational problems, determining approach, compiling and analysing data, and preparing reports and recommendations
Customer Service Assistant
The Wooden Spoon
Dublin, Ireland
02.2018 - 01.2019
- Company Overview: Dublin, Ireland
- Presenting and suggesting products to the customer, using value-added suggestive-selling techniques to generate additional sales opportunities
- Following operational policies and procedures, including cash handling and security
- Following health, safety, and sanitation guidelines for all products
- Dublin, Ireland
Administrative Assistant
Tops In Pops
Dublin, Ireland
01.2017 - 02.2018
- Company Overview: Dublin, Ireland
- Supporting the manager with various administrative tasks to ensure the store's highest performance and make sure everything runs smoothly from cash reconciliations to customer queries and stock management
- Leading accounts payables transactions, processing incoming payments, preparing bills, invoices and bank deposits, verifying and recording AR data and financial reporting
- Dublin, Ireland
Customer Service & Logistics Coordinator
Euro Car Parts
London, England
04.2016 - 10.2016
- Company Overview: London, England
- Assisting e-commerce operations, coordinating and supporting deliveries from beginning to end, including returns and exchanges, coordinating freight on all customer orders to ensure timely shipment
- Dealing with delivery providers and couriers, tracking orders, investigating and proactively addressed complaints relating to missing or damaged parcels
- London, England
Customer Service Assistant
Tops In Pops
Dublin, Ireland
03.2013 - 11.2015
- Company Overview: Dublin, Ireland
- Greeting and assessing the needs of customer issues and concerns
- Handling bill payments and billing inquiries, processing price changes and upgrades
- Conducting returns and exchanges of purchases
- Addressing any and all customer inquiries regarding merchandise and store operations
- Received regular verbal and documented recognition from superiors for excellent customer service and company policy adherence
- Dublin, Ireland
Insurance Risk & Compliance Analyst
Itau Unibanco Insurance
, Brazil
08.2010 - 01.2013
- Company Overview: Brazil
- Overseeing risk inspection reports, acceptance policies, reinsurance, risk measurement, working within the regulatory framework, and identifying and escalating any business risks
- Supporting the development of transparent, scalable and dynamic operational processes which support regulatory and audit requirements
- Monitoring processes to ensure compliance with control frameworks and adherence to regulatory requirements across Car Insurance Operations
- Brazil
Policy Compliance Coordinator
Itau Unibanco Insurance
, Brazil
04.2007 - 08.2010
- Company Overview: Brazil
- Responding to existing customers and regulatory requests relating to insurance risk management, information security, and privacy compliance
- Receiving inquiries and escalations from clients and promptly working towards providing a solution to any issues
- Ensuring compliance, regulations, and accounting/insurance policy
- Brazil
Accounts Receivable Specialist
ABN Amro Bank
, Brazil
01.2006 - 03.2007
- Company Overview: Brazil
- Performing collections, monitoring and collecting a queue of overdue accounts using a variety of internal systems
- Providing excellent customer service for clients during the collection process
- Brazil
Education
Certificate in Company Secretarial Law and Practice -
Law Society of Ireland and The Chartered Governance Institute (ICSA)
12.2020
Bachelor of Business Administration -
Sant'Anna College
Brazil12.2010
Skills
- Problem solving
- Regulatory compliance
- Office management
- Fast learner
- Attention to detail
- Multitasking
- Decision-making
- Time management abilities
- Meeting facilitation
- Corporate governance
- Minute taking
- Corporate secretarial practice
- Board administration
- Meeting management
- Confidentiality maintenance
- Regulatory filings
- Office administration
- Problem-solving
Timeline
Company Secretary and Office Administrator
Vera Advisory Limited
01.2019 - 03.2025
Customer Service Assistant
The Wooden Spoon
02.2018 - 01.2019
Administrative Assistant
Tops In Pops
01.2017 - 02.2018
Customer Service & Logistics Coordinator
Euro Car Parts
04.2016 - 10.2016
Customer Service Assistant
Tops In Pops
03.2013 - 11.2015
Insurance Risk & Compliance Analyst
Itau Unibanco Insurance
08.2010 - 01.2013
Policy Compliance Coordinator
Itau Unibanco Insurance
04.2007 - 08.2010
Accounts Receivable Specialist
ABN Amro Bank
01.2006 - 03.2007
Certificate in Company Secretarial Law and Practice -
Law Society of Ireland and The Chartered Governance Institute (ICSA)
Bachelor of Business Administration -
Sant'Anna College
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