Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Olvera

Vancouver

Summary

Skilled in data entry with a strong foundation in organizational and communication skills. Proactive in learning and development within administrative settings. Experienced in office coordination and able to quickly adapt to new systems and processes. Ready to apply time management skills and interact with clients in a receptionist role.

Overview

4
4
years of professional experience

Work History

Administrative Manager

Book It International
02.2024 - 12.2024
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.

Operations Supervisor

Vanmates
06.2023 - 12.2023
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
  • Managed day-to-day operation of vanmates houses to comply with regulations and agency standards.
  • Houses managing:
  • Sussex
  • Rumble
  • Marzena
  • Mahogany

Customer Service Representative

Das Brot, German Bakery
02.2021 - 09.2022
  • Trained new personnel regarding company operations, policies and services.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Basic Training Diploma - Business And Clients Relations

International House Career College
Vancouver, BC
12-2024

English Diploma -

Cornerstone International Community College
Vancouver, BC
07.2023

High School -

Regional Preparatory School From Tonala
Tonala, Jal
06.2020

English As A Second Lenguage Certificate -

Proulex
Guadalajara, Jal
07.2017

Skills

  • Calm Under Pressure
  • Active listening
  • Data entry (HubSpot CRM)
  • Customer service
  • Customer satisfaction measurement
  • Administrative support

Timeline

Administrative Manager

Book It International
02.2024 - 12.2024

Operations Supervisor

Vanmates
06.2023 - 12.2023

Customer Service Representative

Das Brot, German Bakery
02.2021 - 09.2022

Basic Training Diploma - Business And Clients Relations

International House Career College

English Diploma -

Cornerstone International Community College

High School -

Regional Preparatory School From Tonala

English As A Second Lenguage Certificate -

Proulex

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Mariana Olvera