Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MARIANA VALADEZ

MARIANA VALADEZ

FRESNO

Summary

A reliable customer service professional with proven track record in account management and client relations. Known for building strong team dynamics and delivering consistent results. Adaptable to evolving business needs while maintaining focus on communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Account Representative

Mariner Finance
02.2023 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
  • Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

Office Assistant

Fresno Unified School
02.2022 - 02.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

CSR

Internal Revenue Service, IRS
11.2021 - 03.2022
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Provided feedback on call scripts, leading to more efficient communication methods with customers.
  • Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
  • Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.

Store Manager

Check Into Cash
10.2013 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Streamlined application processes for increased customer satisfaction and timely loan disbursements.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.

Customer Service Representative

City Cash Express
11.2012 - 07.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Education

GED Diploma -

FRESNO HIGH
Fresno CA
06-2006

Skills

  • Fluent bilingualism
  • Spanish fluency
  • Leadership skills
  • Recruiting and hiring
  • Time management
  • Positive attitude
  • Spanish translation
  • Upselling strategies
  • Exceptional customer service
  • Cash handling
  • Compliance awareness
  • Loan processing

Languages

Spanish
Native or Bilingual

Timeline

Account Representative

Mariner Finance
02.2023 - Current

Office Assistant

Fresno Unified School
02.2022 - 02.2023

CSR

Internal Revenue Service, IRS
11.2021 - 03.2022

Store Manager

Check Into Cash
10.2013 - 10.2021

Customer Service Representative

City Cash Express
11.2012 - 07.2013

GED Diploma -

FRESNO HIGH

Similar Profiles

CREATE PROFILE
MARIANA VALADEZ