Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana Sanchez

Mississauga,ON

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Online Community Manager

La Julia Restaurant
03.2023 - 07.2023
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Devised content strategy to effectively engage target audiences.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Family Nanny

Roufa-Trigo Family
08.2021 - 02.2023
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Drove children to dance, cheer, and sports practices.
  • Assisted with housework such as laundry and cooking.

Restaurant Busser

Tradicional 314 Restaurant
10.2021 - 03.2022
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Server

Tradicional 636 Restaurant
08.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Volunteer Coordinator

Casco Learning Center
10.2022 - 01.2023

Coordinated the activities for kids in a Spanish immersion

Prepare classes and games in Spanish

Help them to get involved in a Spanish culture

Education

Advertising And Marketing Communication -

Sheridan College
Mississauga, ON

Course About How To Lead And Manage Teams Job? -

Andes University
Colombia
07.2022

English -

Parkway-Rockwood Adult Education & Literacy
St. Louis,MO, USA
01.2022

High School Diploma -

Nuestra Señora Del Rosario School
Colombia
11.2019

Skills

  • Customer Satisfaction
  • Team Training
  • Coordinate Documents
  • Customer Relationship Management
  • Serve Customers
  • Problem Resolution
  • Client Service and Support
  • Business Intelligence

Timeline

Online Community Manager

La Julia Restaurant
03.2023 - 07.2023

Volunteer Coordinator

Casco Learning Center
10.2022 - 01.2023

Server

Tradicional 636 Restaurant
08.2022 - 01.2023

Restaurant Busser

Tradicional 314 Restaurant
10.2021 - 03.2022

Family Nanny

Roufa-Trigo Family
08.2021 - 02.2023

Advertising And Marketing Communication -

Sheridan College

Course About How To Lead And Manage Teams Job? -

Andes University

English -

Parkway-Rockwood Adult Education & Literacy

High School Diploma -

Nuestra Señora Del Rosario School
Mariana Sanchez