Mariana Opudu
Winnipeg
Summary
Highly organized and dependable professional with a proven track record of managing multiple priorities effectively while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to achieve team goals and contribute to overall success. Adept at adapting to changing environments and consistently delivering high-quality results.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Vision Of Independence
05.2023 - Current
- Maintained a clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Head Hostess
NextGen Worship Centre
03.2021 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Customer Service Representative
Neo Financial
07.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
In-Home Nanny
Self-employeed
08.2021 - 03.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Implemented creative learning strategies to assist with homework completion, enhancing academic performance.
Education
Bachelor of Science - Engineering
University of Manitoba
Winnipeg, MB09.2028
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Decision-making support
- Disability Awareness
- Critical Thinking
- Community Integration
- Medical Records Management
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Neo Financial
07.2023 - 07.2024
Direct Support Professional
Vision Of Independence
05.2023 - Current
In-Home Nanny
Self-employeed
08.2021 - 03.2023
Head Hostess
NextGen Worship Centre
03.2021 - Current
Bachelor of Science - Engineering
University of Manitoba
Similar Profiles
Leonard OkpulorLeonard Okpulor
DSP at Vision of IndependenceDSP at Vision of Independence
Haylee HunterHaylee Hunter
Supported Living Specialist at New Vision For IndependenceSupported Living Specialist at New Vision For Independence
David SuaDavid Sua
Service Warehouse/Driver, Warehouse Orders at Independence School District Independence, MO.Service Warehouse/Driver, Warehouse Orders at Independence School District Independence, MO.
Munender SinghMunender Singh
Regional Truck Driver at Trans can Bulk LogisticRegional Truck Driver at Trans can Bulk Logistic
FOLAGBADE KEHINDEFOLAGBADE KEHINDE
Cashier/Tech Sales Representative at LONDON DRUGSCashier/Tech Sales Representative at LONDON DRUGS