Mariana Mesquita
Summary
Well-versed customer service professional with demonstrated proficiency in handling diverse client situations. Strong interpersonal and communication skills combined with a deep understanding of customer needs and preferences. Seeking to use client-centered skills and experience to become a costumer service representative at BMO.
Overview
8
8
years of professional experience
Work History
Restaurant Busser
IKEA
09.2023 - Current
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Enhanced overall restaurant presentation through constant upkeep of common areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Lead Server
Pantanal Restaurant
04.2022 - 12.2022
- Trained new servers to ensure adherence to restaurant standards and customer service protocols.
- Conducted daily cash register and restaurant closing procedures, including balancing cash drawers and reconciling sales transactions.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Checked and reported restaurant's inventory to manager.
Business Owner
Alma Delivery
01.2019 - 02.2022
- Managed day-to-day operations of a meal prep food service delivery business.
- Promoted products through various channels, including social media and online platforms.
- Oversaw inventory management, including purchasing and stocking products.
- Acquired new customers through marketing and networking efforts.
- Maintained relationships with existing customers to ensure satisfaction and retention.
Sales Associate
Farm Rio
06.2016 - 08.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted store customers with product and purchase questions, suggestions, and advice.
- Maintained up-to-date product knowledge and awareness of product portfolio.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - Culinary Management
University of Vila Velha
Brazil01.2019
Skills
- Customer Service Skills
- Problem-solving
- Attention to detail
- Time management
- Cash handling
Timeline
Restaurant Busser
IKEA
09.2023 - Current
Lead Server
Pantanal Restaurant
04.2022 - 12.2022
Business Owner
Alma Delivery
01.2019 - 02.2022
Sales Associate
Farm Rio
06.2016 - 08.2017
Diploma - Culinary Management
University of Vila Velha
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