Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Mendez

Waterloo,ON

Summary

Detail-oriented, quick learner with background in retail and related positions. Commended for consistently going the extra mile to promote customer satisfaction and meet sales goals. Skilled in merchandise organization, product recommendation, staff training and, product loss prevention.

Overview

7
7
years of professional experience

Work History

Lead Guest Service Representative

Courtyard By Marriott St Jacobs
Waterloo, Ontario
06.2022 - Current
  • Created a positive work environment by promoting teamwork among employees.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Handled escalated customer complaints in an efficient manner while maintaining a professional attitude.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions, museums and among others.
  • Provided a wide range of costumer service including; answering phones to responding to customer inquiries and transferring calls to other staff members.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Key Holder

Boathouse
Waterloo, ON
11.2020 - 07.2022
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Opened and closed store in absence of senior managers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Key Sales Associate

Laura Secord
Waterloo, ON
08.2019 - 09.2021
  • Assisted customers by answering questions and locating merchandise.
  • Helped boost customer satisfaction and retention.
  • Restocked shelves; racks and bins with the latest merchandise; and, changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals.
  • Ensured health and safety for staff and correct product handling were followed.

Camp Counselor

Camp Kummoniwannago
Waterloo, ON
07.2018 - 08.2018
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Coordinated and led group activities for campers and counselors.

Education

Bachelor of Arts - Psychology

Trent University
Peterborough, ON

Skills

  • Customer Service Management
  • Recruitment and Hiring
  • Handling Complaints
  • Merchandise Promotion and Display
  • Staff Coaching and Training
  • Team Building and Motivation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lead Guest Service Representative

Courtyard By Marriott St Jacobs
06.2022 - Current

Key Holder

Boathouse
11.2020 - 07.2022

Key Sales Associate

Laura Secord
08.2019 - 09.2021

Camp Counselor

Camp Kummoniwannago
07.2018 - 08.2018

Bachelor of Arts - Psychology

Trent University

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Mariana Mendez