Summary
Overview
Work History
Education
Skills
Certifications And Awards
Languages
Personal Information
Certification
Awards
Timeline
Generic
Mariana Lomeli

Mariana Lomeli

Edmonton,Alberta

Summary

I have more than 8 years of experience in Customer Service, I am a Business Administration - Marketing student at the Northern Alberta Institute of Technology (NAIT). I hold a Bachelor's Degree in International Business specializing in Project and Operations Management. With a diverse background in marketing, sales, real estate, and business operations, I have developed expertise in digital marketing, sales strategies, and project management across various industries.

At NAIT, I have gained hands-on experience with SEO tools, Google Ads, Google Trends, and Google Analytics. I have coordinated trade shows and B2B innovation events, managed social media campaigns, and developed strategic plans for public professional selling speeches and RFP responses.

Previously, as a Real Estate Agent at RE/MAX, I specialized in residential properties, excelling in contract negotiations, digital marketing, and client relationship management. My performance earned me the Executive Club Award and the 100% Club Award for outstanding sales. Additionally, I have entrepreneurial experience managing my own online home decoration store and an Amazon business, handling sales, supplier coordination, and digital marketing

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Administration - Marketing Student

NAIT Northern Alberta Institute of Technology
09.2023 - Current
  • SEO Tools, Google Ads, Google Trends, and Google Analytics.
  • Trade shows and event coordinator for an innovation focused on B2B.
  • Public Professional Selling speech, where the case scenario was working for a Forklift company and selling my battery-powered forklifts, building direct rapport with the prospective client and managing objections about price and features of my product.
  • Content creation for campaigns on Social Media like, Instagram, LinkedIn and Twitter.
  • Campaigns on Google Ads using SEO techniques and Keyword research.
  • RFP Response for a case scenario (B2B) for a construction company that wanted to do an event for their newest built community. It involved the presentation of the plan, the strategy, budget, time management and allocation of resources.
  • Conducting Business Interview to businesswomen in the Marketing sector.
  • Website creation and website optimization using tools like .
  • Use of SEO tools like Google Keyword Planner, Google Trends, Ubersuggest, Answer the Public, SparkToro, Moz, Also Asked.
  • Content creation and video editior tools like, CapCut, Instagram Reels,

Real Estate Agent

RE/MAX
08.2020 - 08.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases with high client satisfaction, building a long-term portfolio of clients.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through social media and the company's website.
  • In charge of content creation to advertise properties, video, written descriptions, and keywords to target audience..
  • Take high-quality photos and videos.
  • Conducted in-depth comparative market analyses to accurately assess property values.
  • Provided expert legal guidance, and made legal contracts ensuring compliance with real estate regulations and best practices.
  • Reviewed and analyzed critical documents to support seamless transactions.
  • Managed and updated CRM leads database leads to provide a proper follow-up
  • Responded promptly and professionally to inquiries via calls, chats, and emails, delivering timely and tailored solutions.
  • Handled on-site and on-call office communications, offering real-time support to prospective clients.

Awards & Achievements:

  • Two-time Champion Award Winner for outstanding sales performance:

- 2022 Executive Club
- 2021 100% Club

Brand Online Store Owner

ZamArt
04.2019 - 08.2020
  • Developed a loyal customer base with personalized assistance, addressing any issues and concerns regarding logistics and quality of the products.
  • Quotations.
  • Selling and providing guidance to customers regarding home decoration (paintings, patio sets, and mirrors).
  • Renders.
  • Ensuring correct communication between suppliers and coordinating on-time delivery of the products
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Content creation, videos, reels and product description.
  • Meeting datelines for home renovation projects.

Internal Business Management Certification

Jabil
09.2018 - 11.2018

Topics: Materials, Financial Statements, Forecast, QBR, CRM, ERP, PO’s.

Sales Opportunity Management Specialist /Associate Business Analyst

IBM
02.2017 - 09.2018
  • Provide insights and analytics from the sales pipeline on a daily, monthly, or quarterly basis, depending on business needs, to Vice Presidents, Directors, and Business Partners to help them achieve their business goals. This is done using information from Sales Connect (CRM) and Business Intelligence software (BI Cognos).
  • Responsible for assisting Top Accounts and Clusters within the Global Business Services and Global Technology Services—Technology Support Services brands—across Worldwide, North America, and Latin America geographies, serving Public, Industry, Commercial, and Financial markets. Additionally, accountable for the Global Technology Services brand, reporting directly to the Business Unit Leader.
  • Actively contributing since the inception of the Sales Opportunity Management project, I have improved and streamlined the timing of the Resource Management process validation. By working closely with the Resource Capacity Leader team, I optimized the backfill assignment for unassigned stakeholders, enhancing the Resource Material Meeting process flow and reducing the workload of the Sales Opportunity Management Specialist.
  • Responsible for the Badge project which increased competitiveness within the Center of Excellence and enhanced employee skills. This project has been recognized by other areas within IBM.
  • Member of Portuguese initiative.
  • I hold a Design Thinking certification badge, Tier 1, Tier 2 certification, Blockchain Essentials badge, and Watson 101 certification.


Business Controls of Supply Assurance Area

IBM
07.2016 - 02.2017
  • Responsible for evaluating processes in the Supply Assurance area for Guadalajara and Rochester, ensuring KPIs are met, such as Past Due invoices, the number of days of the number of parts in transit, and 8 other metrics regarding supply assurance.
  • Supporting buyers in accordance with IBM requirements and policies. I ensure process control through metric measurements, the implementation of corrective actions, data analysis, and information management.
  • Contributed to creating Failure Mode and Effects Analysis (FMEA) for audits, conducting Sarbanes-Oxley testing for purchase orders, and performing database queries. I utilize software such as SAP, QMF A07PROD, and Infor ERP XA Power-Link.
  • Mapping procedures related to Business Controls and Buyers, I have enhanced the visual presentation of information for Vice Presidents and Managers, as well as improved the clarity of information within the Business Controls Community.


Administrative Assistant

Vista Acueducto Corporation
01.2014 - 02.2016
  • Responsible for personnel management, customer and office services, and serving as the primary point of contact between various building departments, including maintenance, security, offices, and administration. Additionally, I provide direct support to management.
  • I developed job profiles for each area and created an operations manual to enhance tenant management. This manual provided clear and comprehensive information on administration, construction, and operational regulations. I also contributed to updates to the operation, construction, and administration regulations manual to ensure its accuracy and relevance.
  • Building with over 30 companies such as Banks, Construction companies, Notaries and Registrations.
  • Ensuring maximum security registration procedures for tenants' safety.

Trade Shows and Customer Service

Multiple Projects
03.2008 - 03.2012
  • Main point of contact between supplier and customer.
  • Supporting different activities such as:

- Customer service.

- Introduction of products.

- Quotations.

- Sales.

- Prospecting, and negotiating with customers across cultures.

- Booth layout.

Education

Business Administration - Marketing

NAIT- Northern Alberta Institute of Technology
12-2025

Bachelor’s Degree - Project Management and Operation Management

UTEL University- Universidad Tecnológica Latinoamericana

Technical Middle School - Publicity Design

UNIVA- Universidad del Valle de Atemajac

Skills

Microsoft Office Video and Photography
BI- Cognos Content creation social media
Infor ERP XA Power-Link CRM
Market Analysis SEO Tools and Keyword Research
Purchase Orders Video editing CapCut, Canva, Photoroom
Proactive and Fast learner Digital Marketing campaigns

Certifications And Awards

  • Proserve Liquor Service Certification
  • Design Thinking certification
  • Tier 1 and Tier 2 certification
  • Blockchain essentials
  • Watson Analytics by IBM 101 certification
  • Internal Business Certification: Materials, Financial Statements, Forecast, QBR, CRM, ERP, PO’s
  • 100% Club Award 2 consecutive years award champion of international RE/MAX (based on commission sales)

Languages

English
Spanish

Personal Information

Total Experience: I hold several years of experience in customer service (approx. 8 years), mainly in the Real Estate field.

Certification

  • Design Thinking certification.
  • Tier 1 and Tier 2 certification.
  • Blockchain essentials.
  • Watson Analytics by IBM 101 certification.
  • Internal Business Certification: Materials, Financial Statements, Forecast, QBR, CRM, ERP, PO’s.
  • Several LinkedIn certifications related to Marketing, including marketing strategy, content creation, Social Media Marketing Strategy and Optimization, etc.

Awards

Award champion of international RE/MAX Awards: 100% Club  and Executive Club Award (based on commission sales).

Timeline

Business Administration - Marketing Student

NAIT Northern Alberta Institute of Technology
09.2023 - Current

Real Estate Agent

RE/MAX
08.2020 - 08.2023

Brand Online Store Owner

ZamArt
04.2019 - 08.2020

Internal Business Management Certification

Jabil
09.2018 - 11.2018

Sales Opportunity Management Specialist /Associate Business Analyst

IBM
02.2017 - 09.2018

Business Controls of Supply Assurance Area

IBM
07.2016 - 02.2017

Administrative Assistant

Vista Acueducto Corporation
01.2014 - 02.2016

Trade Shows and Customer Service

Multiple Projects
03.2008 - 03.2012

Bachelor’s Degree - Project Management and Operation Management

UTEL University- Universidad Tecnológica Latinoamericana

Technical Middle School - Publicity Design

UNIVA- Universidad del Valle de Atemajac

Business Administration - Marketing

NAIT- Northern Alberta Institute of Technology
Mariana Lomeli