Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
OfficeManager
Mariana Koessler

Mariana Koessler

Richmond Hill,Ontario

Summary

Passionate entry-level Law Professional with hands-on experience and education in legal practices while efficiently researching, preparing and scheduling activities within litigation process. Resourceful and meticulous team player coordinates and manages multiple projects and provides key support to legal professionals, partners, associates and clients. Adaptive, flexible and results-oriented relationship builder.

Overview

19
19

Years of professional work experience

Work History

Team Leader

Dollarama
Richmond Hill, Ontario
12.2018 - Current
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Identified needs of customers promptly and efficiently.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Confirmed pricing accuracy throughout the store by performing price checks on items.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Used Point of Sale register system to complete transactions.
  • Processed payments using point-of-sale systems.
  • Directed and supervised staff performance.

Law Clerk

Zarolia Barristers
Toronto, ON
04.2013 - 09.2015
  • Met with clients and other legal professionals to discuss case details
  • Interpreted and relayed legal information in a clear format for clients
  • Processed all assigned cases according to company and client service level agreements
  • Drafted various court documents, invoices and enclosures at lawyers' request
  • Corresponded daily with clients, insurance adjusters, doctors and lawyers
  • Acted as the point of contact for all incoming co-counsel requests.

Merchandiser/Night Clerk

Loblaws Companies Limited
Richmond Hill, ON
09.2005 - 04.2012
  • Handled products and equipment in accordance with safety and sanitation guidelines
  • Shelved weekly sale items for customers
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks
  • Organized and positioned product cases in produce warehouse and walk-in cooler
  • Praised by management for being a fast and efficient worker, requiring little supervision
  • Broke down heavy pallet loads of cases, boxes and bags
  • Arranged and stocked department displays
  • Accurately made change for cash transactions
  • Stocked, priced, front-faced and rotated merchandise
  • Maintained knowledge of current product locations
  • Stocked displays with new and transferred merchandise
  • Assisted in training new associates.

Education

Diploma - Law Clerk

Humber College
Toronto, ON, Canada
01.2013

Skills

  • Inventory control procedures
  • Organized
  • Employee scheduling
  • Time management
  • Cash handling accuracy
  • Detail-oriented
  • Display design
  • Excellent multi-tasker
  • Cash Handling
  • Proofreading
  • Confidential Document Control
  • File review
  • Office Administration
  • Oral communication

Languages

Spanish
Professional

Affiliations

  • Cake Decorating and Baking
  • Learning new languages such as German and Japanese
  • Practicing Yoga and relaxation techniques

Timeline

Team Leader

Dollarama
12.2018 - Current

Law Clerk

Zarolia Barristers
04.2013 - 09.2015

Merchandiser/Night Clerk

Loblaws Companies Limited
09.2005 - 04.2012

Diploma - Law Clerk

Humber College

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Mariana Koessler