Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Personal Information
Languages
Certification
Timeline
Generic

Mariana Hernandez

Burnaby

Summary

Experienced with overseeing administrative functions and office management. Utilizes organizational skills to improve workflow and efficiency. Knowledge of team leadership and task delegation.

Professional with strong background in administrative management, ready to lead and optimize office operations. Adept at coordinating teams and streamlining processes to achieve organizational goals. Known for adaptability, reliability, and fostering collaborative work environment. Skilled in project management, communication, and problem-solving, consistently delivering results.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Funds Administration Supervisor

CompuSoluciones
  • Supervised the fund administration team's activities and metrics for over 2 years
  • Managed funds HP Inc/HPE provided through credit notes for meeting Sellin and Sellout quotas
  • Plan and allocate budgets defined by the manufacturer according to the established strategies and objectives
  • Ensure that all programs are implemented effectively and within budget limits
  • Teamwork with finance, marketing, sales, product management, and operations areas to align strategies and ensure efficient use of resources
  • Daily tracking and reporting of Sell-Inn and Sellout quotas to the manufacturer
  • Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.

Executive Office Assistance

CompuSoluciones
  • Manage the agenda of the President of CompuSoluciones, setting both personal and professional appointments.
  • Perform administrative tasks, such as filing documents, scanning, and data entry.
  • Support to other areas for planning corporate events, and maintaining excellent relationships with employees, suppliers, and distributors.
  • Handling correspondence, emails, and calls from the President and some executives.
  • Be the point of contact between the president, executives, and other employees, clients, and external parties.
  • Strengthened relationships between executives and stakeholders through diligent follow-up on action items from meetings or conference calls.
  • Boosted cost savings for the organization through diligent research into potential vendors before making procurement recommendations for office supplies or services.
  • Ensured smooth daily operations with timely processing of invoices, expense reports, and purchase orders.
  • Promoted a positive work environment through proactive problem-solving and conflict resolution between staff members.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Screened personal and business calls and directed to appropriate party.

Multibrand Corporate Telesales

CompuSoluciones
  • Aligned strategies during the transition and change of Hewlett Packard manufacturer in HP Inc. to HPE (2015).
  • Provide quotes and special configurations to distributors.
  • Managed logistics for order shipments at competitive prices and conditions.
  • Achieved monthly sales quotas for assigned brands (hardware and software) for a decade.
  • Provide availability, discontinuation & special offers of HPE, CISCO, ARUBA, and Microsoft Products to distributors and provide personalized service.
  • Keep and improve revenue and profit, while maintaining the highest customer service standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Corporate Purchases

CompuSoluciones
  • Conducted analysis and registration of service providers nationwide for over 3 years.
  • Executed monthly budget management within a +/- 10% margin.
  • Managed the administrative purchasing process for executive vehicles nationwide.
  • Managed payments to suppliers and charities promptly.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Caregiver

Home Instead
05.2022 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisting clients with personal needs
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Sales Advisor (Seasonal)

H&M Metrotown
03.2022 - 05.2022
  • Processed transactions, returns, and exchanges as a cashier.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Ensured a positive shopping experience by maintaining a tidy sales floor.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Increased sales by offering advice on purchases and promoting additional products.

Product Manager HP Inc (PSG)

CompuSoluciones
01.2002 - 08.2020
  • Generation of demand for customer projects (Market research and targeting)
  • Define launch strategies for new products
  • Achieve sales and purchasing objectives with the manufacturer, as well as profitability, and contribution margins
  • Facilitate training sessions and workshops to ensure that all team members are proficient in using the new tools and portfolios from manufacturers
  • Establish performance specifications, cost and pricing parameters, market applications, and sales estimates vs the competition
  • Managed PSG inventories for weekly-monthly promotions for over 3 years
  • Negotiated funds with manufacturers for promotions, rebates, and inventory rotation
  • Measure and report on the performance of campaigns, strategies, and promotions and evaluate ROI and KPIs.
  • Monitor market trends, conduct consumer market research and competitors' activities.
  • Become a liaison advisor among internal clients, suppliers, partners, and distributors.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Improved product lifecycle management, streamlining processes from concept to launch.
  • Perform inventory management to minimize obsolete products (E&O), optimize stock levels (DIO, Max, Min), and manage inventory aging
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.

Education

BBA - General Business Administration

ACSENDA School of Management
Vancouver, BC
09-2024

BBA - Hospitality Business Management

UNIVER
Mexico
07-2001

Skills

  • Scheduling coordination
  • Organizational leadership
  • Document management
  • Customer service
  • Problem-solving
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Office management
  • Report generation
  • Business administration
  • Budget development

Accomplishments

  • Sales Automation Project - Funds Administration Supervisor, Oversaw the improvement and automation of total sales reports using our internal ERP system, which enabled us to perform accurate data analysis. The decrease in manual and repetitive tasks by 30% compared to previous years resulted in more assertive outcomes and improved time reporting in HP Sell through.
  • Increased hardware sales from 7% to 45% annually - Product Manager HP INC (PSG), KPI: Monthly Sales Growth. Goal: Increase the number of commercial partners by region. Result: Hardware sales were from 7% to 45% Annually.
  • Manufacturer Business Split, Managed the split of HP into HPE and HPQ within the internal business units of the company. Operations did not drop due to the changes in SKUs and processes from the manufacturer. End-users continued using the same processes to acquire products.
  • Overstock Inventory Project, Decrease of inventory with more than 3 months, including servers, printing, and computing. Use and distribution of discounts from manufacturers in different strategies.
  • Customer Credit Lines Automation, Helped define a process to gather all required documentation from customers to provide credit lines to facilitate and accelerate sales. Reduced the risk when providing credit.
  • Sales Contact Center, Helped develop a team that provided quick responses to customers with transactions under certain thresholds. The information used by the team was provided through the CRM and credit lines.

Training

  • Interview and Selection Course
  • Total Customer Service Course
  • Sales, Telemarketing, and Service Workshop Course
  • Successful Clients Course
  • Strategic Negotiations Course
  • Innovation Workshop Course
  • Total Quality Management Course
  • Management Course
  • Best Practices in Organisation Course
  • Purchasing and Supplier Management Course

Personal Information

Title: BUSINESS OPERATIONS SPECIALIST

Languages

Spanish
Native or Bilingual
English
Professional Working

Certification

  • Certified Standard Precautions - HCP, Home Instead - 4 hours
  • Certified Taking Care of your Back - HCP, Home Instead- 4 hours
  • Certified Your Role as a Non-Medical Caregiver - HCP, Home Instead- 4 hours
  • Certified Alzheimer´s Training - HCP, Home Instead- 4 hours
  • Certified Occupational Health and Safety Committee: Part 1, SafeCare BC - 8 hours
  • Certified Corporate Purchases, CompuSoluciones - 8 hours
  • Certified Sales Workshop, CompuSoluciones - 8 hours
  • Certified Total Customer Service, CompuSoluciones - 8 hours
  • Certified Total Quality Management, CompuSoluciones - 8 hours

Timeline

Caregiver

Home Instead
05.2022 - Current

Sales Advisor (Seasonal)

H&M Metrotown
03.2022 - 05.2022

Product Manager HP Inc (PSG)

CompuSoluciones
01.2002 - 08.2020

Funds Administration Supervisor

CompuSoluciones

Executive Office Assistance

CompuSoluciones

Multibrand Corporate Telesales

CompuSoluciones

Corporate Purchases

CompuSoluciones

BBA - General Business Administration

ACSENDA School of Management

BBA - Hospitality Business Management

UNIVER

Similar Profiles

CREATE PROFILE
Mariana Hernandez