Mariana Gonzalez
Fresno
Summary
Detail-oriented and reliable customer service professional with experience handling high-volume transactions, performing administrative tasks, and supporting operational efficiency. Demonstrates initiative, strong communication skills, and the ability to work effectively in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Kohls Department Store
11.2025 - Current
- Process high-volume transactions accurately and efficiently in a fast-paced retail environment
- Deliver professional, solution-oriented customer service while resolving questions, returns, and concerns
- Promote store rewards programs and credit accounts to support sales goals
- Maintain balanced cash register and ensure accurate cash handling procedures
- Support store operations by assisting with merchandising, restocking, and maintaining organized work areas
- Take initiative during peak hours by managing long lines independently and ensuring smooth front-end operations
- Collaborate with team members and supervisors to maintain a welcoming and efficient customer experience
Summer Apprentice
Mountain View Church
07.2023 - 08.2023
- Independently compiled and maintained a comprehensive nationwide contact database using Microsoft Excel to support global missions communication
- Conducted outreach calls to churches to gather and verify contact information, including emails, phone numbers, and mailing addresses
- Demonstrated strong communication skills while representing the organization professionally during external outreach
- Took initiative on administrative and facility support tasks, including organizing supplies, maintaining clean workspaces, and ensuring a safe and welcoming environment
Education
High School Diploma -
Clovis East High School
Library, 2940 Leonard Ave, Clovis, CA 93619Skills
- Customer Service
- Cash Handling & POS Systems
- Conflict Resolution
- Time Management
- Multitasking in Fast-Paced Environments
- Communication (Verbal & Written)
- Attention to Detail
- Problem-Solving
Languages
Japanese
Elementary
Timeline
Customer Service Cashier
Kohls Department Store
11.2025 - Current
Summer Apprentice
Mountain View Church
07.2023 - 08.2023
High School Diploma -
Clovis East High School