Summary
Overview
Work History
Education
Certification
Timeline
Generic

MARIANA GOMEZ

Vancouver

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ISC Support Specialist

UBC
06.2022 - Current
  • Contributed expertise in developing new procedures for resolving UBC community inquiries quickly and efficiently, replying to around 18 tickets daily.
  • Provided technical assistance and support to customers via telephone, email, and remote access tools
  • Maintained detailed records of staff, faculty and student interactions and troubleshooting steps taken in Workday

Customer Service Specialist

Hyperwallet-PayPal
06.2020 - 06.2022
  • Provide outstanding service to new and long-standing customer by attending closely to concerns and developing solutions
  • Help customers open accounts, make deposits update information and carry out rand of routine actions
  • Mentor and encourage 4new hires to develop strong work ethic by being positive role model and practicing skills regularly

Financial Assistant

Ahuatzin Contractors
07.2014 - 06.2020
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • Process payroll information

Sales representative

Can-Call
01.2014 - 06.2014
  • Deliver prepared sales talks in order to persuade potential customers to purchase our product
  • Developed and maintained strong customer relationships and networks

Sales Associate

Hudson's Bay
06.2013 - 10.2013
  • Answer questions regarding the store and its merchandise
  • Operated cash register and accurately processed payments, returns, and exchanges

Financial Assistant

DHL Express - Mexico
08.2012 - 04.2013
  • Provide clerical support to other departments
  • Sales support

Education

Bachelor's Degree - International Business

ITESO Western Institute of Technology
Guadalajara
12-2013

Certification

TTC Teacher Training Course

Timeline

ISC Support Specialist

UBC
06.2022 - Current

Customer Service Specialist

Hyperwallet-PayPal
06.2020 - 06.2022

Financial Assistant

Ahuatzin Contractors
07.2014 - 06.2020

Sales representative

Can-Call
01.2014 - 06.2014

Sales Associate

Hudson's Bay
06.2013 - 10.2013

Financial Assistant

DHL Express - Mexico
08.2012 - 04.2013

Bachelor's Degree - International Business

ITESO Western Institute of Technology

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MARIANA GOMEZ