Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Mariana Gauta

Sarnia,Canada

Summary

Digital and organizational professional with business focus in English, Spanish and French. I am able to direct and manage offices, public relations, communications and marketing; trained to manage and oversee the main offices and as well as to lead and coordinate events in organizations. More than 2 year of experience managing corporate office settings.

Overview

3
3
years of professional experience

Work History

Medical Office Assistant

Medical Training
04.2023 - 12.2023
  • Delivered exceptional patient experiences through warm greetings, professional phone handling, and providing courteous and informative assistance. Skillfully managed incoming/outgoing mail and streamlined email correspondence for enhanced office efficiency.
  • Optimized patient scheduling processes by efficiently coordinating and scheduling appointments using electronic systems. Ensured accuracy in communication with patients for appointments and follow-up visits, contributing to improved patient satisfaction.
  • Demonstrated meticulous attention to detail by collecting and verifying comprehensive patient information, including personal details, insurance, and medical history. Maintained accurate electronic health records (EHR) for all patients, enhancing data integrity and supporting quality patient care.
  • Facilitated effective communication with patients, providing clear instructions and addressing inquiries. Collaborated with external healthcare facilities, laboratories, and specialists for seamless patient referrals, contributing to enhanced patient outcomes.
  • Maintained a hygienic medical office environment by adhering to cleanliness standards and enforcing infection control protocols. Oversaw the proper disposal of medical waste in accordance with regulations, ensuring a safe and compliant workplace.
  • Fostered seamless patient care by collaborating effectively with healthcare providers, nurses, and administrative staff. Contributed to a cohesive team environment and upheld high standards of patient service.

Communication Manager

Ean University
06.2022 - 04.2023
  • Established a pivotal role as the primary liaison between the graduate community and various university departments, fostering effective communication and collaboration.
  • Formulated and executed comprehensive communication plans aligning with the university's goals, enhancing the visibility and reputation of the Graduates Office. Implemented strategic initiatives resulting in a remarkable 41% growth in total traffic through effective social media management and event planning.
  • Crafted engaging content for diverse communication channels, including email, newsletters, and social media, utilizing Adobe Suite and Canva. Enhanced the overall communication strategy, contributing to a more impactful and resonant message.
  • Led successful social media management and event planning initiatives, executing marketing strategies that directly contributed to a 41% increase in total traffic. The achievements in community management strengthened the overall brand presence of the Graduates Office.
  • Elevated departmental efficiency by optimizing database performance, ensuring accurate and streamlined processes that positively impacted overall operations.
  • Demonstrated proficiency in producing and executing virtual meetings and events, contributing to the department's adaptability and success in the digital landscape.
  • Facilitated effective communication within the college community, fostering strong connections between the office, staff, and graduates. Strengthened internal relationships and cohesion.
  • Developed and implemented internal communication plans, ensuring stakeholders were consistently informed about important updates and events. Enhanced transparency and engagement within the community.

Faculty Secretary

Ean University
06.2021 - 05.2022
  • Oversaw the day-to-day operations of the Dean's Office within the Humanities Faculty, ensuring smooth functioning and efficiency in administrative processes.
  • Provided essential support to faculty members, contributing to their success in teaching, research, and administrative responsibilities. Coordinated seamlessly with support services to enhance overall productivity.
  • Enhanced communication between faculty and students by facilitating inquiries, providing course information, and assisting with academic requirements. Improved student satisfaction and engagement in academic programs.
  • Collaborated effectively with various administrative units, including the registrar's office, admissions, and academic affairs, fostering seamless coordination and communication. Contributed to a cohesive and well-integrated academic environment.
  • Operated under general direction with a clear framework of accountability, taking substantial personal responsibility for delivering results. Demonstrated commitment to achieving departmental goals and objectives.
  • Independently addressed and resolved routine issues and inquiries, showcasing proactive problem-solving skills. Successfully escalated more complex matters to appropriate personnel, ensuring timely and effective resolution.

Communications Intern

Ean University
06.2021 - 12.2021
  • Generated high-quality content for various communication channels, including the Univerty's website, social media and newsletters
  • Ensuring content is accurate, engaging, and aligns with the college's messaging and brand
  • Promoted and publicized faculty-related events, such as conferences, seminars, and workshops
  • The coordination of communication efforts allowed me to maximize attendance and engagement in a 46%
  • Developed and implemented communication strategies that align with the faculty's goals and objectives, ensuring communication efforts support the overall mission and vision of the academic institution
  • Generated content for various communication channels, including the faculty's website, newsletters, and social media
  • Crafted content that highlights faculty achievements, research, and contributions
  • Collaborated with other administrative units, such as marketing, admissions, and public relations, to ensure coordinated and consistent communication.

Education

Bachelor of Digital Communication and Modern Languages -

Ean University
Bogota, Colombia
07.2022

Diploma in Spelling and Writing -

Rosary University
Bogota, Colombia
12.2016

Moral Calculations Course -

National University
Bogota, Colombia
12.2016

Skills

  • Customer Service
  • Interpersonal Skills
  • Strategic Thinking
  • Digital and Social Media Proficiency
  • Attention to Detail
  • Time Management
  • Database Management
  • Problem-Solving
  • Multicultural Competence
  • Ethical Conduct
  • Communication Skills

Volunteer Experience

Church Secretary, 01/01/15, 12/01/15, Saint Therese Church, Arauca, Colombia, Prepared and maintained mailing lists., Digitalized the photocopied documents and assemble as needed., Did routine letters and documents as needed/requested., Kept accurate church records, (e.g. church members, prospects, calendar, etc), working in cooperation with the Church Clerk.

Languages

English
Full Professional
Spanish
Native or Bilingual
French
Limited Working

Timeline

Medical Office Assistant

Medical Training
04.2023 - 12.2023

Communication Manager

Ean University
06.2022 - 04.2023

Faculty Secretary

Ean University
06.2021 - 05.2022

Communications Intern

Ean University
06.2021 - 12.2021

Bachelor of Digital Communication and Modern Languages -

Ean University

Diploma in Spelling and Writing -

Rosary University

Moral Calculations Course -

National University

Similar Profiles

CREATE PROFILE
Mariana Gauta