Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Dzivoroniuk

Etobicoke,Ontario

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Customer Experience Assosiate

TD Canada Trust
06.2023 - 07.2023
  • Resolved customer complaints quickly and professionally.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Created and maintained a positive work environment for customers and colleagues alike.
  • Participated in training sessions related to new products or services offered by the company.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.

Judge’s Assistant

Commercial Court
Ivano-Frankivsk, Ukraine
05.2020 - 03.2022
  • Reviewed applications submitted by prospective jurors or witnesses prior to their appearance in court.
  • Conducted research on legal documents and provided summaries to the judge.
  • Organized case files, maintained records and monitored deadlines related to filings.
  • Drafted opinions based on established precedent.
  • Provided support to judges in researching relevant laws, regulations and judicial decisions.
  • Prepared legal briefs, motions, orders, pleadings and other documents for review by the judge.
  • Performed administrative duties such as filing paperwork, scheduling appointments and responding to inquiries from the public.
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Responded to client calls and inquiries to deliver applicable information.

Secretary of the Court Session

Commercial Court
Ivano-Frankivsk, Ukraine
01.2018 - 10.2018
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Education

Master of Laws -

National University Odessa Law Academy
Ukraine
06-2016

Skills

  • Account Management
  • Customer Service
  • Quality Control
  • Administrative and Office Support
  • Organizational Skills
  • Attention to Detail

Languages

English
Professional
Ukrainian
Native/ Bilingual

Timeline

Customer Experience Assosiate

TD Canada Trust
06.2023 - 07.2023

Judge’s Assistant

Commercial Court
05.2020 - 03.2022

Secretary of the Court Session

Commercial Court
01.2018 - 10.2018

Master of Laws -

National University Odessa Law Academy

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Mariana Dzivoroniuk