Mariana Da Silva
National City
Summary
Dedicated and detail-oriented professional with extensive experience in administrative support, data management, and operational coordination. Proven track record of managing complex documentation, including vocational reporting and payroll processing, with high accuracy. A collaborative team player who excels at streamlining workflows and supporting departmental goals through strong technical proficiency and reliable organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent
Wawanesa General Insurance
10.2025 - Current
- Managed a high-volume sales pipeline by identifying prospective clients and tailoring insurance coverage to meet specific financial and protection needs
- Conducted comprehensive risk assessments for diverse driver profiles, ensuring accurate premium calculations and adherence to underwriting guidelines
- Achieved and exceeded monthly sales targets by leveraging deep product knowledge of liability, collision, and comprehensive coverage options
- Facilitated the end-to-end policy issuance process, from initial quote generation to final documentation, while maintaining strict compliance with state insurance regulations
Account Manager
Sunsational Swim School
San Diego
04.2021 - 08.2025
- Resolved nationwide customer inquiries via phone and email, providing high-level support and conflict resolution for diverse client needs
- Executed sales and retention strategies during subsequent seasons, leveraging product knowledge to drive business growth and customer satisfaction
- Managed payroll operations by calculating employee payments and maintaining accurate financial records within the billing department
- Streamlined recruitment workflows by conducting comprehensive background checks and tracking incoming applications for prospective staff
Vocational Clerical Assistant
Da Silva Assessment Services
Santee
02.2020 - 05.2024
- Administered and scored assessments covering academic achievement, psychometrics, and manual dexterity
- Drafted comprehensive vocational reports by synthesizing test data and behavioral observations
- Partnered with Vocational Evaluators to provide clinical insights for tailored career and rehabilitation plans
- Ensured data accuracy by meticulously documenting standardized scores and assessment results
Barista/Crew Member
Boba Joy Santee
Santee
10.2022 - 03.2023
- Managed transactions and provided high-quality service to ensure a positive customer experience.
- Maintained kitchen efficiency through food preparation, cooking, and consistent inventory restocking.
- Handled high-volume multitasking, balancing cashier duties, beverage preparation, and back-of-house support.
- Optimized service speed by coordinating front-of-house and kitchen operations to meet guest needs.
Noon Duty Assistant
Gage Elementary School
San Diego
02.2022 - 04.2022
- Supervised 30+ kindergarteners during lunch and recess, maintaining a safe and inclusive environment
- Mediated peer disputes by coaching children on conflict resolution and positive communication
- Enforced safety protocols and behavioral rules during high-activity playground and meal periods
- Supported social development by engaging students in group activities and encouraging rule compliance
- Resolved minor conflicts between students to maintain order and harmony
Education
Grossmont College
El Cajon05-2023
Santa Barbara City College
Santa Barbara05-2022
High School Diploma -
Grossmont High School
El Cajon12-2021
Skills
- Proficient Computer and Typing Skills
- Client Retention
- Data Analysis
- Team Collaboration
- CRM Software
- Payroll Systems
- Building rapport
- Interpersonal communication skills
Certification
- Licensed Personal Lines Agent - October 2025 - Present
LANGUAGES
English (fluently)
Portuguese (fluently)
Spanish (minimal)
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Offering time and support to shelters for the homeless, women, and animals
- Participate in local theater productions, enhancing my public speaking and teamwork skills
AWARDS
Bilingual Award, Citizenship Award, Honor Roll
Timeline
Sales Agent
Wawanesa General Insurance
10.2025 - Current
Barista/Crew Member
Boba Joy Santee
10.2022 - 03.2023
Noon Duty Assistant
Gage Elementary School
02.2022 - 04.2022
Account Manager
Sunsational Swim School
04.2021 - 08.2025
Vocational Clerical Assistant
Da Silva Assessment Services
02.2020 - 05.2024
Grossmont College
Santa Barbara City College
High School Diploma -
Grossmont High School