Summary
Overview
Work History
Education
Skills
Languages
Timeline
Mariana Cardenas

Mariana Cardenas

Vancouver,BC

Summary

Passionate student with a strong focus on continuous learning, determination, and commitment. Seeking a customer service role to apply my interpersonal skills, dedication, and ability to build meaningful connections while contributing to a dynamic and client-centered environment.

Overview

3
3
years of professional experience

Work History

Public Relations Intern

La Salle Mexico
Mexico City
03.2023 - 10.2024
  • Member of the La Salle University media team.
  • Assists in coordinating university graduation ceremonies.
  • Conducting media briefs for the various media outlets with which the University collaborates such as magazines, newspapers and media.
  • Compiled contact lists for targeted media campaigns.
  • Maintained positive relationships with key stakeholders that are associated with the university.

Volunteer

La Salle Mexico
Mexico City
03.2022 - 03.2024
  • Leader and volunteer in "Alma Misionera group".
  • Responsible for leading groups of young people promoting inclusion and teamwork.
  • Planning and organizing activities for youth groups.
  • Collaborated with other volunteers to create a positive work environment.
  • Promoted our missionary group by planning social media strategies to reach more volunteers.

Social Media Intern

AMX Contenido
Mexico City
07.2023 - 01.2024
  • Part of Claro music and Claro video team.
  • Coordinated with influencers to promote our products and services through their accounts.
  • Responded to comments and questions from followers in an engaging way.
  • Researched emerging trends in the industry for promoting our services.
  • Developed content for various social media platforms including Instagram and Tiktok.
  • Participated in brainstorming sessions for new content ideas.
  • Created reports summarizing performance metrics such as impressions, clicks, likes, shares.
  • Video script writing and social media copywriting.
  • Coverage at events such as Flow Fest, Arre Festival and Vive Latino.

Volunteer

Centro Universitario Mexico
Mexico City
08.2020 - 06.2022
  • Volunteer at Nahui Ollin, a volunteer association dedicated to providing support in nursing homes.
  • Contact with the different associations with which we could collaborate.
  • Carrying out weekly activities.
  • Making weekly reports of incidents and achievements obtained.

Summer Camp Staff Member

Centro Deportivo Coyoacan
Mexico City
06.2019 - 11.2019
  • Led by a group of 14 children aged 8 to 12 years old.
  • Communicated effectively with parents regarding their child's progress at camp.
  • Monitored attendance records on a daily basis and reported any irregularities to supervisors.
  • Organized and facilitated a variety of recreational activities for children.
  • Actively participated in morning meetings with other staff members to discuss upcoming events or changes in schedule.
  • Maintained safety protocols and monitored campers' behavior throughout the day.

Hostess

"Sabor a Mi" Cafeteria
Mexico City
02.2018 - 02.2019
  • Greeted guests upon arrival and escorted them to their tables.
  • Provided menus to customers and answered questions regarding menu items.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • In charge of managing the account on social networks, creating content and communicating with clients online.

Education

Bachelor of Arts - Communication Sciences

Universidad La Salle , Mexico City
07-2024

La Salle University, July 2024

  • Graduated with Honorable Mention with a final average of 9.21

COIL course:

  • Seminar on contemporary communication issues, La Salle, 2024.
  • Theory of sociocultural processes, La Salle, 2020.

Skills

  • Dependable and responsible
  • Leadership
  • Organizational skills
  • Teamwork and collaboration
  • Collaboration
  • Problem resolution
  • Calm under pressure
  • Photoshop
  • Canva
  • Final Cut
  • Office package (Word, Excel, Power Point)

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Social Media Intern - AMX Contenido
07.2023 - 01.2024
Public Relations Intern - La Salle Mexico
03.2023 - 10.2024
Volunteer - La Salle Mexico
03.2022 - 03.2024
Volunteer - Centro Universitario Mexico
08.2020 - 06.2022
Summer Camp Staff Member - Centro Deportivo Coyoacan
06.2019 - 11.2019
Hostess - "Sabor a Mi" Cafeteria
02.2018 - 02.2019
Universidad La Salle - Bachelor of Arts, Communication Sciences

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Mariana Cardenas