Mariana Bolivar
Coquitlam,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Hudson Bay Company
09.2012 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Food Service Worker
Fresco Food Market
02.2002 - 05.2006
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Processed customer payments and balanced cash drawers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Developed and maintained positive relationships with customers to enhance service
Education
Associate of Arts - Legal Administrative Assistance
Universidad Iberoamericana
Mexico City05.1995
Skills
- Sales Expertise
- Cash Register Operation
- Verbal Communication
- Money Handling
- Guest Relations
- Adapt to Diverse Groups
- Order Supplies
- Customer Service
- Stocking and Replenishing
- Excellent People Skills
- Product and Service Sales
- Time Management
- Dispute Mediation
Additional Languages
Spanish - native language
Timeline
Sales Associate
Hudson Bay Company
09.2012 - 12.2016
Food Service Worker
Fresco Food Market
02.2002 - 05.2006
Associate of Arts - Legal Administrative Assistance
Universidad Iberoamericana
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