Mariana Bernal
Riverside
Summary
Highly motivated individual with a proven track record in employee training and budget management. Adept at fostering team collaboration and enhancing customer service. I excel in financial analysis and data tracking, ensuring operational efficiency and employee satisfaction. Committed to achieving organizational goals through effective leadership and strategic planning.
Overview
20
20
years of professional experience
Work History
Branch Manager
Cortech LLC
Santa Ana
01.2018 - Current
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Conducted regular performance reviews for all employees in the branch.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in recruiting, onboarding and training new employees.
- Assisted in developing budgets for departmental expenses.
- Processed payroll accurately ensuring all employees were paid on time.
On-Site Supervisor
TPS Staffing Company
Santa Fe Springs
01.2014 - 01.2018
- Supervising and instructing temporary staff, including new hires
- Ensuring proper onboarding and orientation for new associates
- Addressing employee questions and concerns
- Providing feedback and coaching to improve performance
- Managing attendance and timekeeping
- Evaluating employee performance and implementing disciplinary measures when necessary
- Inspecting work site regularly to identify and address safety hazards
- Enforcing safety rules to minimize accidents and injuries
- Building and maintaining strong relationships with client managers and staff
- Acting as a liaison between the staffing agency and the client
- Communicating effectively with all stakeholders, including associates, clients and management
- Managing HR related tasks for temporary staff
- Identifying and resolving employee issues and conflicts
Receptionist
Decton Inc.
Santa Ana
11.2012 - 01.2014
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Trust Fund Specialist
Federal Bureau Of Prisons
San Pedro
06.2009 - 08.2012
- Managing Inmate Trust Funds such as commissary, telephone and laundry services
- Accurately track inmate deposits, withdrawals and transactions
- Administer and maintain the system TRULINCS. Provide technical support and training to new staff
- Provide training and guidance to other staff on Trust Fund programs and systems
- Maintain the security of the institution as a correctional staff member
- Manage commissary purchases, sales and inventory
- Prepare reports on Trust Fund operations and participate in audits
- Ensure compliance with BOP policies and procedures related to Trust Funds
Correctional Officer
Federal Bureau Of Prisons
San Pedro
09.2005 - 06.2009
- Enforced rules and regulations
- Maintained a secure environment for staff and inmates
- Conducted searches of inmate areas
- Prevent and respond to incidents effectively
- Communicate effectively with inmates, staff and other professionals
- Manage conflicts
- Demonstrate empathy and understanding of diverse backgrounds
- Make decisions under pressure and emergencies
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA08-2005
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2001
Skills
- Customer service
- Employee training
- Payroll administration
- Financial analysis
- Budget management
- Data tracking
- Team building
- Excels in team leadership
- Dependable
Languages
Spanish
Professional
Timeline
Branch Manager
Cortech LLC
01.2018 - Current
On-Site Supervisor
TPS Staffing Company
01.2014 - 01.2018
Receptionist
Decton Inc.
11.2012 - 01.2014
Trust Fund Specialist
Federal Bureau Of Prisons
06.2009 - 08.2012
Correctional Officer
Federal Bureau Of Prisons
09.2005 - 06.2009
Bachelor of Science - Criminal Justice
California State University, Long Beach
High School Diploma -
El Rancho High School
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