Marian Stamelias
Summary
Highly proactive individual with with over 8 years experience with the City of New Westminster and over 30 years of experience in both hospitality and customer service. Background includes clerical work, sales, cash handing, management and front and back-of-the-house operations.
Overview
36
36
years of professional experience
Work History
Recreation Cashier
City Of New Westminster Parks & Recreation
05.2016 - Current
- Worked at Canada Games Pool, Centennial Community Centre, Moody Pool, Hume Pool and Century House
- Payroll entry for permanent staff, auxiliary and lifeguards
- Facility bookings
- Assisted with hiring and onboarding new cashiers
- Scheduling for CCC, MPOP and Hume Pool while maintaining day to day schedule management
- Supervised and trained cashiering staff
- Prepared bank deposits for CCC, MPOP and Hume Pool and completed all point of sale opening and closing procedures.
- Waitlist management - running reports and send/assign to staff as needed
- Creating EDMS documents with Excel and Microsoft Word.
- Provide information and assistance regarding programs, activities, schedules and fees with friendly knowledgeable service.
- Maintaining stat documents and attendance records.
- Register and withdraw customers in various programs and process refunds/credits.
- Process admissions, merchandise and membership purchases with individual payment as well as third party billing.
- Familiar with company policies including refunds/credits, membership sharing and subsidy restrictions.
- Merging duplicate accounts
- Handle cash, credit, debit cards, personal checks, gift cards and provide correct change in payment transactions.
- Respond to customer questions and requests in a helpful, friendly and knowledgeable manner.
- Managed continuous phone calls while also tending in house patrons.
- Walk customers through On-Line registration.
- Greet customers hospitably to make them feel comfortable and welcome.
- Answer customer telephone calls promptly and pleasantly.
- Establish relationships with customers.
- Handle all customer relations issues graciously and in accordance with company policies.
Restaurant Owner
Cristos Greek Taverna
04.2001 - 06.2011
- Carefully interviewed, selected, trained and supervised staff.
- Managed financial and business operations, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored quality and performance on a regular basis.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Daily journal entries.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Delivered quality service by providing a warm and welcoming environment.
- Resolved guest complaints quickly and efficiently.
Hospitality Industry
Vancouver, BC
06.1988 - 05.2001
Skills
- Experienced in Xplor, Kronos and Tempest
- Experienced with POS systems, iWork and Taleo
- Cash balancing and deposits
- Daily transaction summarizing
- Thrives in fast-paced environment
- Organized and efficient
- Interpersonal skills
- Strong work ethic
- Recognizing and respecting cultural diversity
- Certificate for Emergency First Aid
Volunteer Experience
Chairperson
Parent Advisory Council - FW Howay Elementary School 2010 - 2015
- Organized and led monthly meetings.
- Volunteered hours to enhance communication between parents, staff, the children and community.
- Spearheaded and organized numerous fundraisers.
- Coordinated our community playground build for the school.
- Launched the school lunch program as well as prepare lunches for students.
References
Available upon request
Timeline
Recreation Cashier
City Of New Westminster Parks & Recreation
05.2016 - Current
Restaurant Owner
Cristos Greek Taverna
04.2001 - 06.2011
Hospitality Industry
Vancouver, BC
06.1988 - 05.2001