Marian Rose
Tottenham,ON
Summary
Motivational training representative with a proven track record at GardaWorld Security, skilled in training program implementation and mentoring. Successfully enhanced employee knowledge through engaging sessions and developed effective materials. Strong analytical skills and a commitment to diversity and inclusion drive continuous improvement in security operations and staff performance.
Overview
26
26
years of professional experience
Work History
Training Representative
GardaWorld Security
05.2024 - Current
- Delivered engaging training sessions to enhance employee knowledge of security procedures.
- Monitored participant progress and provided constructive feedback to improve performance.
- Conducted needs assessments to identify knowledge gaps and optimize training programs.
- Mentored new hires on company policies and job expectations, fostering a positive onboarding experience.
Screening Officer
GardaWorld Security
08.1999 - 02.2024
- Conducted thorough security screenings, ensuring compliance with safety regulations and protocols.
- Utilized advanced security technology to enhance efficiency in screening operations.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
Point Leader
GardaWorld Security
09.2007 - 01.2013
- Oversaw incident reports, ensuring accuracy and timely submission for review.
- Mentored junior staff, fostering professional development and team cohesion.
- Trained employees on security procedures and assigned duties.
- Implement training programs for new security personnel, enhancing team preparedness.
Acting Service Delivery Manager
GardaWorld Security
03.2011 - 08.2011
- Led service delivery initiatives, ensuring compliance with security protocols and operational standards.
- Oversaw client relationships, enhancing satisfaction through effective communication and problem resolution.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
Education
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury04.2002
Skills
- Train-the-trainer
- Assignment delegation
- Training program implementation
- Multitasking Abilities
- Active listening
- Mentoring
Languages
English
Native or Bilingual
Timeline
Training Representative
GardaWorld Security
05.2024 - Current
Acting Service Delivery Manager
GardaWorld Security
03.2011 - 08.2011
Point Leader
GardaWorld Security
09.2007 - 01.2013
Screening Officer
GardaWorld Security
08.1999 - 02.2024
Bachelor of Arts - Psychology
Laurentian University