Marian Jimenez
Cypress Healthcare Partners
SALINAS
2
Languages
9
years of professional experience
Dedicated professional with strong skills in call handling and customer service. Expertise in training team members and optimizing service delivery to enhance patient satisfaction.
Results-oriented team player with extensive experience in customer service roles. Known for exceptional empathy and problem-solving skills, contributing to improved patient flow and satisfaction in fast-paced environments.
Professional communications specialist prepared for this role with proven track record in handling diverse customer interactions and managing phone systems efficiently. Known for collaborative approach and achieving consistent results, adapting seamlessly to dynamic environments. Reliable in maintaining confidentiality and utilizing active listening and problem-solving skills.
Work History
Phone Operator
2 Years 4 Months- Managed high volume of incoming calls, ensuring timely responses to patient inquiries.
- Utilized electronic health record systems to update patient information accurately.
- Coordinated communication between medical staff and patients to facilitate efficient service delivery.
- Assisted with appointment scheduling, optimizing patient flow and reducing wait times.
- Trained new employees on call handling procedures and customer service protocols.
- Implemented feedback mechanisms for continuous improvement in call response strategies.
- Resolved patient issues by identifying concerns and providing appropriate solutions promptly.
- Maintained confidentiality of patient information in compliance with healthcare regulations.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Food Server
1 Year 6 Months- Delivered exceptional customer service by anticipating guest needs and preferences.
- Managed dining area cleanliness and organization to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business opportunities.
- Maintained knowledge of menu items, daily specials, and wine pairings to assist customers.
- Implemented efficient workflow practices that improved service speed during peak hours.
Cashier Supervisor
5 Years- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored staff on best practices for customer service and efficient cash handling procedures.
- Implemented effective cash management strategies to minimize discrepancies and enhance financial reporting accuracy.
- Developed scheduling systems to optimize staff coverage during peak hours, improving service quality.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Resolved customer complaints quickly to maintain customer satisfaction.
Drive-Thru Cashier
5 Months- Processed customer orders efficiently in high-volume drive-thru environment.
- Handled cash and electronic payments accurately, ensuring smooth transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance service efficiency.
- Implemented process improvements that enhanced overall drive-thru performance and customer satisfaction.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
High School Diploma
High School Diploma
Skills
Data entry
Telephone etiquette
Empathy and patience
Appointment scheduling
Social perceptiveness
Call handling
Interpreting support
Clerical support
Customer service
Critical thinking
Team collaboration
Customer needs assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phone Operator
Cypress Healthcare Partners
04.2024 - CurrentRead More
Food Server
Blackstone Consulting Inc
06.2022 - 12.2023Read More
Drive-Thru Cashier
McDonald's
01.2022 - 06.2022Read More
Cashier Supervisor
Tacos La Potranca De Jalisco
01.2018 - 01.2023Read More
High School Diploma
Read More
King City High School
High School Diploma
Read More