Mariamu Naki
London,ON
Summary
Extremely organized and detail oriented. Possess ability to communicate effectively with others. A considerate team-player with aspirations to succeed. Strong oral and written communication in English, Swahili and Portuguese.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tim Horton
01.2021 - 12.2023
- Provided exceptional customer service to drive-thru and counter patrons, ensuring a positive experience for all guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Energetic and performance Customer Service Representative with 5 years of experience improving customer satisfaction, and successfully defusing the toughest clients
General Laborer
Windsor Metal TECHNOLOGY Services
01.2021 - 12.2022
- Responsible for using electric grinders to grind metals
- Ensured that the grinders working properly without any technical issue
- Responsible for giving training to new staff regarding the use of grinders
Education
Fanshawe college
01.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Air Canada Economics, 05/01/24
- Air Canada Global sales, 01/30/24
- Human trafficking certificate
School Experience
Fanshawe college, 2023
Volunteer Experience
- Catholic Central High School, Windsor, ON, 2022, Provided information and resources for newcomer youth, Assisted in performing maintenance duties during and after ceremonies
- Katana kafe london International Airport, London, ON, 2024, Served as Katana, the restaurant provides excellent customer service, taking orders, and ensuring a pleasant dining experience for patrons.
Timeline
Customer Service Representative
Tim Horton
01.2021 - 12.2023
General Laborer
Windsor Metal TECHNOLOGY Services
01.2021 - 12.2022
Fanshawe college
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