Mariam Raissa Ngoupwou Njouondou
Greater Sudbury,ON
Summary
Project Management Assistant with 2 years of experience in coordination, communication, and
administration. Customer service professional with 5 years of experience in problem-solving,
technical assistance, and team development. Skilled in training, quality audits, and implementing
strategies to improve customer satisfaction. Certified in employee mediation and life insurance,
with a strong focus on customer relationship management and task prioritization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix-Cairo
04.2019 - 08.2024
- 1. Customer Service Representative ( Concentrix-Cairo)
- Handled inbound and outbound calls to resolve customer issues.
- Assisted customers via email, live chat and phone to provide timely problem resolution.
- Delivered technical support using Amazon Web Service tools.
- Provide proactive solution to enhance customer satisfaction.
Assistant Project Manager
Gic Anab
Douala, Littoral
02.2017 - 02.2019
- 2. Assistant Project Manager ( Gic Anab - littoral)
- Coordinated project activities, ensuring tasks were completed on time and within the budget.
- Maintained schedules and deliverables to support project goals.
- Collaborate closely with team members to identify and address challenges.
- Streamlined project workflows for efficiency and accuracy
Education
Bachelor's - Accounting
Institut supérieur de gestion
Douala06.2018
Higher National diploma - Accounting
Institute University of Golf of Guinea
Douala, Cameroon07.2017
Skills
- Project Tracking
- Customer Relationship Management tool( CRM)
- Team leadership
- Workflow optimization
- Active listening
- Microsoft office suite
- Scheduling
- Problem-solving
- Decision-making
- Task prioritization
- Strong teamwork
- Quality Assurance
- Inbound and outbound calling
- Live chat support
Certification
- Certified Life Insurance agent
- Employee of the Month Recognition
- Leadership Development Experience ( AISSEC)
Languages
English - Advanced, French - Fluent
Personal Details
- Enjoy cooking
- Love traveling
Timeline
Customer Service Representative
Concentrix-Cairo
04.2019 - 08.2024
Assistant Project Manager
Gic Anab
02.2017 - 02.2019
Bachelor's - Accounting
Institut supérieur de gestion
Higher National diploma - Accounting
Institute University of Golf of Guinea
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