Mariam J. Shorab
Kitchener,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Manager of Operations
La Prima Bella Entrerprise
10.2005 - 07.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Beauty Specialist
ELLYS PLACE SALOON
01.2001 - 03.2005
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted over +60 clients per day and providing information regarding skincare, haircare and makeup.
- Created effective displays to sell seasonal and promotional products.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Education
High School Diploma -
Beautician
Nairobi, Kenya07.1999
Skills
- Manage Operations
- Inventory Tracking and Management
- Corrective Actions
- Budget Controls
- Business Administration
- Materials Planning and Logistics
- Departmental Operations
- Operational Standards
- Strategic Vision
- Performance Monitoring and Evaluation
- Business Operations
Passion for cooking, baking
- Mediterranean cuisine
- Fine European Pastry
Timeline
Manager of Operations
La Prima Bella Entrerprise
10.2005 - 07.2017
Beauty Specialist
ELLYS PLACE SALOON
01.2001 - 03.2005
High School Diploma -
Beautician
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