Mariam Ali Ahmed
Ottawa,QC
Summary
Dedicated and detail-oriented professional with extensive experience at Ottawa Civic Hospital, excelling in infection control and customer service. Proven ability to prioritize tasks effectively, ensuring high standards of hygiene and cleanliness. Strong communicator and team player, committed to enhancing patient experiences through meticulous cleaning practices and adherence to safety protocols.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Housekeeping Aide
Marry Maids
05.2023 - 09.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Adhered to professional house cleaning checklist.
Environmental Services Housekeeper
Ottawa Civic Hospital
02.2022 - 11.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Driver
Opsis
05.2022 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Customer Service Representative
Precise ParkLink
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - AccessAbility
Workshop
YUL Montreal, QC01-2023
No Degree - Customer Service
ST. Nicholas Adult Skills Development
893 Admiral Avenue07-2021
Skills
- Floor cleaning
- Infection control
- Hygiene practices
- Chemical safety
- Hazardous waste disposal
- Time management
- Customer service
- Team collaboration
- Communication skills
- Restocking supplies
- Sorting and washing laundry
- Excellent oral and written communication
Languages
English
Full Professional
French
Limited Working
Swahili
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- I like working with my hands and fixing things
- Participating in cultural exchange programs and homestays
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Housekeeping Aide
Marry Maids
05.2023 - 09.2024
Driver
Opsis
05.2022 - 05.2023
Customer Service Representative
Precise ParkLink
05.2022 - 03.2023
Environmental Services Housekeeper
Ottawa Civic Hospital
02.2022 - 11.2023
No Degree - AccessAbility
Workshop
No Degree - Customer Service
ST. Nicholas Adult Skills Development
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