Maria Mae Llado
Brampton,ON
Summary
Meticulous and committed Executive Housekeeper using 12 years in the hospitality industry to maintain the highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow-up, and motivation as well as providing excellent customer service through highly-organized team-driven services. Focused on enhancing overall guest experience.
Overview
13
13
years of professional experience
Work History
Assistant Executive Housekeeper
Hilton Mississauga Meadowvale
02.2011 - 10.2022
- Maintained excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality.
- Streamlined weekly cleaning schedule for about 60 employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- With great customer service skills, anticipated guests' needs and delivered personalized service. to every guest.
Volunteer
Credit Valley Hospital
01.2013 - 01.2014
- Greeted visitors and answered questions about program, requirements and opportunities.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - Mass Communications
West Visayas State University
Iloilo City, Philippines04.1991
Skills
- Special Requests
- Client Privacy
- Health Standards Compliance
- Inventory Restocking
- Guest Service and Support
- Hospitality Management
- Guest Satisfaction
- COVID-19 Safety Procedures
- Improvement Plans
- Team Support and Collaboration
- Budgetary Controls
- Providing Feedback
- Daily Facility Operations
- Effective Customer Service
- Coaching and Mentorship
- Executive Leadership
- High Customer Service Standards Adherence
- Active Listening
- Safe Chemical Handling
- Safety Risk Assessment
- Service Quality
- Job Assignments
- Client Relations
- Customer Inquiry and Response
- Daily Progress Reports
- Task Prioritization
- Operational Efficiency
- Room Turnover
- Statistical Forecasting
- Guest Safety
- Supply Replenishment
- Customer Retention
- Standard Operating Procedures Maintenance
Timeline
Volunteer
Credit Valley Hospital
01.2013 - 01.2014
Assistant Executive Housekeeper
Hilton Mississauga Meadowvale
02.2011 - 10.2022
Bachelor of Arts - Mass Communications
West Visayas State University
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