Mariama Sowe
Toronto,Canada
Summary
To obtain a position as a Customer Service Representative.
Overview
5
5
years of professional experience
Work History
Cashier
Supermarket
Serekunda, Gambia
01.2021 - Current
General Labourer
Voyant Beauty
Toronto, Canada
01.2024 - 01.2025
Education
Customer Service Excellence Certification -
Ontario Tourism Education Corporation (OTEC)
Toronto, ON12.2025
START Customer Care Program Certificate -
ACCES Employment
Scarborough, ON12.2025
Canadian Workplace Essentials Certificate -
Ontario Tourism Education Corporation (OTEC)
Toronto, ON12.2025
Certificate in Travel and Tourism -
Institute of Travel and Tourism of the Gambia
Serekunda, Gambia12.2022
Skills
- Over 1 year of strong Customer Service and Retail work experience
- Ability to work with minimum supervision, and able to complete various assigned tasks
- Certified in Customer Service Excellence and Customer Care and able to handle difficult situations effectively
- Knowledgeable in MS Office, including Word, PowerPoint, Excel, and internet
- Works well with diverse populations in a respectful and tactful manner
- Fluent in English and knowledge of intermediate French
References
Available Upon Request
Education And Professional Training
- Customer Service Excellence Certification, Ontario Tourism Education Corporation (OTEC), Toronto, ON, 01/01/25
- START Customer Care Program Certificate, ACCES Employment, Scarborough, ON, 01/01/25
- Canadian Workplace Essentials Certificate, Ontario Tourism Education Corporation (OTEC), Toronto, ON, 01/01/25
- Certificate in Travel and Tourism, Institute of Travel and Tourism of the Gambia, Serekunda, Gambia, 01/01/22
Relevant Experience
Prompt, consistent and able to follow direction easily, Greeted all incoming customers in a polite and professional manner, Experienced in dealing with different customers, including those with demanding behaviours, Skilled in complaint handling and sales promotion, Received deposits in form of cash and credit/debit cards, Flexible in everyday work routines, Performed effective budgeting for business activities, Strong record keeping and reporting skills, Demonstrated strong skills in management while being focused on customers’ needs resulting in increased sales and customer satisfaction, Excellent time management in meeting deadlines and achieving targets
Timeline
General Labourer
Voyant Beauty
01.2024 - 01.2025
Cashier
Supermarket
01.2021 - Current
Customer Service Excellence Certification -
Ontario Tourism Education Corporation (OTEC)
START Customer Care Program Certificate -
ACCES Employment
Canadian Workplace Essentials Certificate -
Ontario Tourism Education Corporation (OTEC)
Certificate in Travel and Tourism -
Institute of Travel and Tourism of the Gambia
Similar Profiles
Daniel VillavicencioDaniel Villavicencio
Publix Supermarket at SupermarketPublix Supermarket at Supermarket
Kamola KurbonovaKamola Kurbonova
Cashier at SupermarketCashier at Supermarket
WISDOM ELENDUWISDOM ELENDU
Cashier at SupermarketCashier at Supermarket
SHIQI GAOSHIQI GAO
Selling assistant at SupermarketSelling assistant at Supermarket
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets