Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariama Gaye

Toronto,Canada

Summary

Dynamic and versatile professional with a strong background in luxury hospitality and French gastronomy, now successfully transitioned into client reception and administrative roles. With over a decade of experience in prestigious hotels and Michelin-starred establishments, I bring the codes of excellence, discretion, and attention to detail from the luxury sector into every interaction. Skilled in reception management, client relations, and administrative support, I ensure a seamless and welcoming experience for both guests and colleagues. Recognized for professionalism, adaptability, and a refined sense of service, I am committed to delivering the highest standards in customer care and administrative efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receptionist

Swiss Life
Paris/Levallois-Perret
03.2024 - 07.2025
  • Welcomed visitors and clients, ensuring professional and courteous front-desk service.
  • Handled incoming calls, scheduled appointments, and managed meeting rooms.
  • Assisted with mail distribution and provided administrative support for office staff.
  • Maintained client records and provided general information to visitors.

Receptionist

Hoxton Hotel
Paris
02.2023 - 03.2024
  • Managed guest check-in and check-out processes with accuracy and efficiency.
  • Answered calls, handled reservations, and assisted with special requests.
  • Provided information about hotel services and local attractions.
  • Coordinated with housekeeping and other departments to ensure guest satisfaction.

Administrative Secretary

ACAFI (Non-Profit Organization)
Paris
01.2022 - 01.2023
  • Managed administrative tasks including scheduling appointments and handling correspondence.
  • Answered calls, welcomed visitors, and provided assistance to beneficiaries.
  • Organized records and supported coordination of association activities.
  • Assisted individuals in accessing resources and services offered by the association.

Executive Pastry Chef & Ice Cream Maker

Le Bac à Glace
Paris
11.2017 - 01.2022
  • Repositioned the brand by creating signature ice cream and pastry collections.
  • Led and trained a team of 8 employees, ensuring quality for top restaurants and hotels.
  • Designed seasonal flavors and innovative products that boosted brand recognition.

First Commis Chef

Plaza Athénée (Alain Ducasse, 3 Michelin Stars)
Paris
10.2016 - 11.2017
  • Assisted senior pastry chefs in refined dessert production for Le Relais Plaza.
  • Maintained luxury service standards under Alain Ducasse’s direction.

Commis Chef & Pastry

Sofitel Paris Arc De Triomphe (5 Star Hotel)
Paris
06.2014 - 10.2016
  • Prepared pastries and desserts for hotel guests and banquets.
  • Selected to participate in the 2015 Pastry World Cup and Taste of Paris.

Education

College Diploma - Ice Cream & Frozen Dessert Production

Institut Culinaire de France
Bordeaux
01.2022

College Diploma - Pastry & Dessert Arts

Lycée Hôtelier Château des Coudraies
01.2014

Specialized High School Diploma - Culinary Arts

Lycée Château des Coudraies
01.2013

Skills

  • Front Desk & Reception Management
  • Client & Visitor Relations
  • Administrative Support & Scheduling
  • Call & Email Handling
  • Appointment Coordination
  • Records & Data Management

Certification

HACCP Food Safety Certification - International Standard

Languages

English - Native/Bilingual
Native or Bilingual
French - Native/Bilingual
Native or Bilingual
Spanish - Elementary
Elementary

Timeline

Receptionist

Swiss Life
03.2024 - 07.2025

Receptionist

Hoxton Hotel
02.2023 - 03.2024

Administrative Secretary

ACAFI (Non-Profit Organization)
01.2022 - 01.2023

Executive Pastry Chef & Ice Cream Maker

Le Bac à Glace
11.2017 - 01.2022

First Commis Chef

Plaza Athénée (Alain Ducasse, 3 Michelin Stars)
10.2016 - 11.2017

Commis Chef & Pastry

Sofitel Paris Arc De Triomphe (5 Star Hotel)
06.2014 - 10.2016

College Diploma - Ice Cream & Frozen Dessert Production

Institut Culinaire de France

College Diploma - Pastry & Dessert Arts

Lycée Hôtelier Château des Coudraies

Specialized High School Diploma - Culinary Arts

Lycée Château des Coudraies
Mariama Gaye