Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariam Zakhireh

Woodland

Summary

Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments. Skilled in financial advising and data analysis, fostering both teamwork and individual accountability.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Associate Banker

Chase Bank
02.2025 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Opened, closed, and updated accounts for customers.

Sales Associate

Michael Aram
01.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Customer Service Representative

Tiffany & Company
11.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.

Sales Administrative

Salvatore Ferragamo
06.2018 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Social Worker

Department of Public Social Services
03.2015 - 04.2018
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Advocated for clients to assure respected rights and wishes.
  • De-escalated stressful situations through individual and family crisis interventions.

Education

Economics

Shiraz University
Shiraz, Iran
06-2003

Skills

  • Exceptional customer service
  • Credit assessment
  • Goal oriented
  • Branch operations
  • Problem-solving skills
  • Teamwork and collaboration
  • Excellent people skills

Languages

Persian

Timeline

Associate Banker

Chase Bank
02.2025 - Current

Sales Associate

Michael Aram
01.2023 - 05.2024

Customer Service Representative

Tiffany & Company
11.2021 - 07.2022

Sales Administrative

Salvatore Ferragamo
06.2018 - 03.2020

Social Worker

Department of Public Social Services
03.2015 - 04.2018

Economics

Shiraz University

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Mariam Zakhireh