Mariam Yabrak
Edmonton,AB
Summary
Adept at enhancing academic and customer service experiences, I leveraged patience, empathy, and bilingual skills at At Home Personal Care Services and Rec Room. Improved student performance significantly while ensuring high customer satisfaction through effective team collaboration and multitasking. Demonstrated dependability and a positive attitude in fast-paced environments.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
1
1
year of professional experience
Work History
After-School Tutor
At Home Personal Care Services
09.2024 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Collaborated with parents to develop appropriate tutoring lessons.
- Created engaging study materials to help reinforce key concepts for better retention.
Host/ Server Assistant Worker
Rec Room
06.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Certificate - Special Needs Educational Assistant
Macewan University
Edmonton, ABHigh School Diploma -
Michaëlle Jean
Edmonton, ABSkills
- Patience and empathy
- Team collaboration
- Special needs accommodation
- Time management
- Verbal communication
- Positive reinforcement
- Customer service
- Task prioritization
- Bilingual
- Friendly, positive attitude
- Dependable and responsible
- Multitasking Abilities
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
After-School Tutor
At Home Personal Care Services
09.2024 - Current
Host/ Server Assistant Worker
Rec Room
06.2023 - 02.2024
Certificate - Special Needs Educational Assistant
Macewan University
High School Diploma -
Michaëlle Jean
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