Mariam Tahmas
San Diego
Summary
Devoted legal support worker brings great people skills, attention to detail and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems.
Overview
7
7
years of professional experience
Work History
Item Processing Specialist
SDCCU
Sorrento Valley
03.2022 - 04.2024
- Implemented an organized filing system which facilitated easy access to critical data when needed.
- Improved client relationships by maintaining clear communication and providing regular updates on case progress.
- Collaborated effectively with colleagues, fostering a productive work environment and facilitating smooth daily operations.
- Maintained strict confidentiality of sensitive information, upholding the firm''s ethical standards and reputation.
- Provided key administrative assistance to senior management.
- Answered telephone and coordinated meetings and conferences.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Lead Teller Operations Specialist
Wells Fargo
Mira Mesa
06.2017 - 07.2021
- Served as a key point of contact for customers, building trust through exceptional service and communication skills.
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Contributed to increased sales revenue by identifying opportunities for upselling financial products based on client needs analysis.
- Led cross-selling initiatives, successfully promoting additional banking products and services to clients.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Bachelor of Arts - Political Science Minor in International Relations
UCSD
La Jolla, CA06.2024
Skills
- Research
- MS Office
- R Studio
- Farsi/Dari/Hindi/Urdu/Some Arabic Fluency
- Data Entry
- Client Relations
Timeline
Item Processing Specialist
SDCCU
03.2022 - 04.2024
Lead Teller Operations Specialist
Wells Fargo
06.2017 - 07.2021
Bachelor of Arts - Political Science Minor in International Relations
UCSD