Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mariam Showemimo

Winnipeg,MB

Summary

Customer-focused professional with over 5 years in technical support and user engagement. Proven ability to build strong client relationships and enhance product value through collaboration with cross-functional teams. Proficient in JIRA, Google Analytics, and CRM systems to identify needs and resolve issues efficiently. Committed to delivering a seamless customer journey through proactive communication and data-driven solutions.

Overview

6
6
years of professional experience

Work History

Product Support Analyst

Keyloop
Winnipeg, Manitoba
06.2023 - Current
  • Collaborated with OEMs to diagnose and resolve technical issues in Serti DMS environment.
  • Delivered comprehensive training and technical support to OEMs, dealers, and end-users to enhance product utilization.
  • Collected and analyzed feedback from OEMs and customers to inform product enhancements for Serti DMS.

Technical Advisor

Transcom (Apple)
Winnipeg, Manitoba
07.2022 - 06.2023
  • Delivered technical support to improve customer satisfaction and product usability.
  • Developed training materials to ensure team alignment with product documentation standards.
  • Analyzed customer feedback to inform product development and enhance service quality.

User Experience Researcher (Freelance)

Be8finite
Winnipeg, MB
06.2022 - 11.2022
  • Conducted interviews, surveys, and usability tests to gather insights for data-driven product decisions.
  • Developed user personas and mapped customer journeys to align products with user needs.
  • Translated research findings into actionable product strategies alongside product managers, designers, and developers.

Research Interviewer

Leger Research
Winnipeg, MB
09.2019 - 10.2021
  • Conducted interviews to gather insights, ensuring high-quality data for strategic decisions.
  • Synthesized user feedback to identify trends and deliver actionable insights for product strategy.
  • Collaborated with product teams to align research with design improvements and LLM-driven UX strategies.

Sales Specialist

GetAssist
Winnipeg, MB
01.2019 - 08.2019
  • Cultivated strong client relationships to boost satisfaction and retention.
  • Identified customer needs and delivered tailored solutions for maximum value.
  • Collaborated with cross-functional teams to facilitate seamless client experiences.

Education

Bachelor of Arts -

University of Winnipeg
Winnipeg, MB

Skills

  • Asana
  • Salesforce
  • JIRA
  • Google Analytics
  • Tableau
  • HubSpot
  • Zendesk
  • Confluence

Timeline

Product Support Analyst

Keyloop
06.2023 - Current

Technical Advisor

Transcom (Apple)
07.2022 - 06.2023

User Experience Researcher (Freelance)

Be8finite
06.2022 - 11.2022

Research Interviewer

Leger Research
09.2019 - 10.2021

Sales Specialist

GetAssist
01.2019 - 08.2019

Bachelor of Arts -

University of Winnipeg

Similar Profiles

CREATE PROFILE
Mariam Showemimo