Summary
Overview
Work History
Education
Skills
Translator
Volunteer Experience
References
Languages
Accomplishments
Timeline
Generic

Mariam Shaheen

New Westminster,Canada

Summary

"Dedicated Customer Service Specialist with a proven ability to prioritize and multitask in fast-paced environments. Experienced in collaborating effectively within a team to achieve personal and business objectives. Recognized for adeptly managing escalated customer support issues. Seeking to leverage these skills in the banking industry."

Overview

3
3
years of professional experience

Work History

Customer service agent

London drugs
New Westminster, BC
01.2021 - 01.2023
  • Assisted customers with inquiries, product selection, and check-out
  • Contributed to inventory management and stocking shelves
  • Worked closely with management to improve store organization and customer experience.

Cashier

Walmart Canada
Vancouver, Canada
08.2021 - 11.2021
  • Processed customer transactions accurately and efficiently
  • Addressed customer inquiries and resolved issues promptly
  • Maintained a neat and organized cashier station.

Customer Service Representative

McDonald's
Vancouver, Canada
01.2020 - 01.2021
  • Processed cash transactions and ensured accurate order processing
  • Provided friendly and efficient customer service
  • Collaborated with team members to ensure smooth operations and timely order delivery.

Education

Management, English, Math, PHE, Accounting 89%

New Westminster Secondary School
New Westminster, BC
07-2024

Skills

  • Outstanding communication skills
  • Strong leadership abilities
  • Team collaboration
  • Creative thinking
  • Problem-solving capabilities
  • Multilinguistic
  • Strong Work Ethic
  • Retail experience
  • Customer satisfaction
  • Customer Complaint Resolution
  • Cash Drawer Balancing

Translator

  • Diversity for Persian
  • Pashto languages

Volunteer Experience

Environmental Group, New Westminster Secondary School, Diversity organization in Surrey

References

References available upon request

Languages

English
Full Professional
Persian
Native/ Bilingual
Urdu
Native/ Bilingual

Accomplishments

Full Scholarship award from Beedie Luminaries mentioned in New west new Local news paper in 2024

Full Scholarship award from SFU in 2024

Timeline

Cashier

Walmart Canada
08.2021 - 11.2021

Customer service agent

London drugs
01.2021 - 01.2023

Customer Service Representative

McDonald's
01.2020 - 01.2021

Management, English, Math, PHE, Accounting 89%

New Westminster Secondary School

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Mariam Shaheen