Summary
Overview
Work History
Education
Skills
Timeline
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Mariam Sammuel

LaSalle,QC

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Outgoing and hardworking real estate professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 20 years of related experience combined with results-focused and quality-driven approach.

Versatile real estate agent/property manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.

Overview

27
27
years of professional experience

Work History

Property Manager

Charisma realty inc.
Laval, QC
06.2017 - Current
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Handled resident complaints and expedited maintenance requests.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed all maintenance requests from tenants in a timely manner.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Real Estate Agent

Ramier Realty inc.
Dorval, QC
10.2007 - 05.2017
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Created detailed property descriptions for use in marketing material.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Researched current listings available in the area using multiple online resources.
  • Presented properties to potential buyers to address questions or concerns.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Planned and coordinated open house events to move properties.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Attended industry events such as conventions and seminars.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
  • Communicated with clients to determine property needs and budget constraints.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Developed and presented purchase offers to sellers for consideration.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Increased personal revenue by completing multiple home and property sales.

Customer Service Officer

Smart Style hairdressing salon
Montreal , QC
01.1997 - 02.1998
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Established trustful relationships with customers through effective communication skills.
  • Resolved customer issues in an efficient and timely manner.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Educated customers on products and services offered by the company.
  • Managed daily operations of the Customer Service Department.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Communicated information to customers about product quality, value and style.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with placing orders for products and services.
  • Processed payments and updated balances and customer totals.
  • Processed payments from customers using point of sale systems.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Monitored inventory levels of products available for sale to customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Arts - Biblical And Theological Studies

Concordia University
Montreal, QC
10-2017

AED College Diploma - Real Estate

Greater Montreal Real School
Montreal , QC
10-2003

AEC Collegial Diploma - Fashion Design And Production

International Academy of Design
Montreal , QC
06-1999

Skills

  • Loan Processing
  • Property Management
  • Database Management
  • Compliance Monitoring
  • Maintenance Scheduling
  • Tenant Relations
  • Lease Renewals
  • Skilled Multi-Tasker
  • Rent Collection
  • Customer Service-Focused
  • Adaptable
  • Maintenance Knowledge
  • Knowledge of Leasing and Market Conditions
  • Multi-Family Property Management
  • Preventive Maintenance
  • Property Inspections
  • Real Estate License
  • Marketing and Advertising
  • Payment Collection
  • Tenant and Eviction Laws
  • Valid Quebec Driver's License
  • Leasing and Sales

Timeline

Property Manager

Charisma realty inc.
06.2017 - Current

Real Estate Agent

Ramier Realty inc.
10.2007 - 05.2017

Customer Service Officer

Smart Style hairdressing salon
01.1997 - 02.1998

Bachelor of Arts - Biblical And Theological Studies

Concordia University

AED College Diploma - Real Estate

Greater Montreal Real School

AEC Collegial Diploma - Fashion Design And Production

International Academy of Design

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Mariam Sammuel