Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Mariam Saif

Mariam Saif

Brossard,QC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Volunteer

The Food Bank
11.2023 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Collaborated with local organizations to provide food baskets to families in need.
  • Managed food drives that collected nutritious meals for those facing food insecurity within the community.
  • Facilitated access to services for vulnerable populations by connecting them with appropriate resources.
  • Aided elderly residents with daily tasks, enhancing their quality of life and independence.

Customer Service Call Center Representative

Cardium Company
02.2024 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.

Responsible Ups Store

Ups Store
12.2023 - 02.2024
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.

Customer Service Call Center Manager

Egyptian Pharmaceutical Company
01.2018 - 02.2022
  • Consistently achieved service level targets by maintaining focus on call handling time, first-call resolution rates, and overall customer satisfaction scores.
  • Proactively identified areas of opportunity within the call center operation to drive continuous improvement efforts.
  • Increased employee engagement by creating opportunities for professional development and career advancement within the call center.
  • Facilitated weekly team meetings focused on identifying trends in customer inquiries and discussing strategies for addressing common pain points.
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Introduced, demonstrated and sold new products and systems effectively.
  • Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Retail Pharmacy Manager

EL SALAM Pharmacy
03.2011 - 04.2016
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
  • Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
  • Fostered a positive work environment by addressing staff concerns promptly and fairly.
  • Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
  • Managed pharmacy inventory for optimal product availability and reduced waste.
  • Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
  • Initiated community outreach efforts such as health fairs or educational seminars to promote awareness of pharmacy services available at the retail location.
  • Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
  • Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
  • Boosted store profitability through strategic pricing adjustments and cost-control measures.
  • Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
  • Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
  • Streamlined patient consultation process to enhance understanding of medications while respecting privacy concerns.
  • Kept abreast of industry trends and advancements in pharmacology to ensure the delivery of up-to-date, evidence-based patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Communicated with patients, ensuring that medical information was kept private.

Teller Coordinator

National Bank Of Egypt
07.2007 - 03.2009
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Participated in community outreach events on behalf of the bank, strengthening relationships with local businesses and residents.
  • Streamlined teller operations by implementing effective cash management procedures.
  • Facilitated communication between tellers and other departments within the bank, enabling smoother problem-solving processes for all parties involved.
  • Ensured compliance with banking regulations by staying current on industry changes and updating policies accordingly.
  • Assisted in developing and implementing new policies to optimize teller performance, resulting in improved customer service and operational efficiency.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Collaborated with managers to identify areas for improvement within branch operations, leading to increased efficiency and streamlined workflows.
  • Improved cross-selling of bank products by providing tailored recommendations based on customer needs.
  • Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
  • Boosted team morale and productivity by fostering a supportive work environment and offering regular feedback.
  • Used bank database and [Software] to record transactions.
  • Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
  • Provided clients with general information on account opening.
  • Executed various customer deposits, withdrawals, and money orders.
  • Reduced wait times for customers through efficient queue management and resource allocation.
  • Received checks for deposits, entered information into database and issued receipts.

Education

Bachelor of Commerce, English, Accounting Departme

Cairo University
EGYPT
05.2005

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Team Leadership
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales management
  • Schedule Preparation
  • Negotiation
  • Budget Control
  • Business Planning
  • Financial Management
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Team Development
  • Team motivation
  • Money Handling
  • Customer Relations
  • Employee Scheduling
  • Customer rapport
  • Sales Growth
  • Sales Reporting

Languages

French
Professional Working
Arabic
Native or Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Call Center Representative

Cardium Company
02.2024 - 04.2024

Responsible Ups Store

Ups Store
12.2023 - 02.2024

Volunteer

The Food Bank
11.2023 - Current

Customer Service Call Center Manager

Egyptian Pharmaceutical Company
01.2018 - 02.2022

Retail Pharmacy Manager

EL SALAM Pharmacy
03.2011 - 04.2016

Teller Coordinator

National Bank Of Egypt
07.2007 - 03.2009

Bachelor of Commerce, English, Accounting Departme

Cairo University

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Mariam Saif