Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic
Mariam Saad

Mariam Saad

Ottawa,ON

Summary

Technology professional with 7+ years of experience in large-scale telecom systems, CI pipeline operations, and software quality execution, combining a strong technical foundation with proven leadership and ownership. Experienced in overseeing end-to-end delivery readiness, driving testing and automation efforts, troubleshooting complex system issues, and coordinating cross-functional teams in fast-paced environments. Recognized for strong judgment, clear communication, and the ability to lead quality, execution, and continuous improvement while balancing risk, timelines, and reliability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SOFTWARE DEVELOPER FOR LOWER PRODUCTS

ERICSSON
11.2022 - Current

• Led the development and validation of 5G Uplink PHY software features in C, ensuring reliable signal handling and correct low-level system behavior in a real-time, multi-core embedded environment
• Contributed to project based initiatives by coordinating implementation, integration, and debugging of complex signal processing features while maintaining delivery timelines and quality expectations
• Designed and drove Python based automation initiatives to scale test coverage, reduce manual effort, and support continuous validation of both new and existing functionalities
• Owned end to end requirement analysis, implementation, unit testing, and debugging across the software development lifecycle, proactively identifying risks and resolving issues before release
• Ensured software stability and performance by overseeing automated testing, validating regression results, and addressing defects impacting delivery readiness
• Delivered high quality code through version controlled systems, consistently meeting Ericsson’s quality, release, and compliance standards
• Collaborated closely with cross functional teams to align feature requirements, manage dependencies, support system integration, and drive technical solutions forward
• Actively participated in Agile planning, reviews, and retrospectives, contributing to improved delivery predictability, prioritization, and continuous improvement

STORE MANAGER

SECOND CUP CO.
10.2018 - 12.2023

• Led daily operations, workforce planning, and execution while setting strategic goals aligned with company vision, operational targets, and service excellence standards
• Recruited, trained, and developed teams, establishing clear expectations and fostering a culture of accountability, growth, and customer focused performance
• Delegated responsibilities effectively, monitored execution, and optimized workflows to improve productivity, efficiency, and team performance
• Acted as the primary point of escalation for conflict resolution, coaching employees through challenges and maintaining a cohesive, high performing team environment
• Conducted regular performance evaluations, delivered constructive feedback, and implemented improvement plans to strengthen individual performance and customer satisfaction

5G CI TRACK GUARDIAN

ERICSSON
05.2020 - 11.2022

• Owned and safeguarded the Continuous Integration pipeline by monitoring system health, analyzing logs, identifying failures, and resolving critical issues across testing stages
• Prevented faulty software deliveries by enforcing quality gates, halting pipeline progression during major issues, and coordinating root cause analysis before resuming delivery
• Led daily global handover meetings with teams across Europe and China, aligning priorities, escalating blockers, and ensuring CI flow stability and delivery readiness
• Diagnosed and differentiated between product defects and environmental issues, enabling faster resolution and minimizing delivery disruption
• Trained and mentored new hires and contractors, providing hands on onboarding, technical walkthroughs, and operational guidance to ensure consistent execution
• Served as the primary escalation point for CI related issues, maintaining integration quality, stakeholder communication, and release confidence
• Initiated and facilitated cross site review meetings to assess CI challenges, share lessons learned, and drive process and quality improvements

4G/5G SOFTWARE DEVELOPER

ERICSSON
04.2018 - 05.2020

• Supported CI operations by identifying, troubleshooting, and resolving hardware and environmental issues impacting system stability and delivery flow
• Reviewed, developed, and optimized automation scripts to improve CI accuracy, reliability, and operational efficiency
• Led CI improvement initiatives that increased automation, reduced recurring issues, and strengthened support processes across NR and G3 systems
• Collaborated closely with the CI Engine team to understand internal tooling, streamline integration workflows, and improve delivery transparency
• Designed and implemented a Single Page Application using React.js and Dagre 3D to visualize CI testing stages, enabling faster investigation and clearer communication
• Enhanced UI functionality and responsiveness by integrating dynamic components and writing front end test cases
• Continuously improved the application codebase by adding features and refining visualizations to support debugging efficiency and CI insight

Education

Bachelor of Computer Science (Honours) - Mathematics

Carleton University
Ottawa
04.2017

Skills

  • Jenkins
  • Git
  • Gerrit
  • Confluence
  • Jira issue tracking
  • CI/CD Pipeline Design
  • Debugging & Automation
  • System Verification
  • Embedded Systems
  • Agile Development
  • Linux
  • Product testing
  • Full test lifecycle
  • Functional requirements
  • Software testing
  • Multi-core Target Environments
  • Front-End SPA Development
  • Root Cause Analysis
  • System Debugging
  • Performance Monitoring
  • 5G software development
  • Continuous integration
  • Agile methodologies
  • Requirement analysis
  • Project coordination
  • Conflict resolution
  • Customer focus
  • Team leadership
  • Time management
  • Effective communication
  • Problem solving
  • Quality assurance
  • Workflow optimization
  • Performance evaluation
  • Staff management
  • Schedule preparation
  • Business planning
  • Strategic planning
  • Networking strategies
  • Clear communication
  • Decision-making
  • Brand management
  • Staff training and development
  • Staff development
  • Performance testing
  • System troubleshooting
  • Test automation
  • Test case creation

Certification

• PMP - Project Management Professional (In Progress)
• Ericsson Leaders Core Curriculum - Leadership Development Program (Completed 2025)

Volunteer Experience

Ericsson Canada – Corporate Volunteering 2019 - 2024 

• Organized and led fundraising initiatives, including bake sales, in support of CN Cycle for CHEO and the Light the Night campaign for the Leukemia and Lymphoma Society of Canada
• Actively participated in Ericsson’s Multicultural Show, contributing to initiatives that promote diversity, inclusion, and community engagement within the organization

Timeline

SOFTWARE DEVELOPER FOR LOWER PRODUCTS

ERICSSON
11.2022 - Current

5G CI TRACK GUARDIAN

ERICSSON
05.2020 - 11.2022

STORE MANAGER

SECOND CUP CO.
10.2018 - 12.2023

4G/5G SOFTWARE DEVELOPER

ERICSSON
04.2018 - 05.2020

Bachelor of Computer Science (Honours) - Mathematics

Carleton University
Mariam Saad