Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariam Raphael

Oakville

Summary

Friendly and experienced dental receptionist and Level II assistant with over five years of experience working in busy dental clinics. I take pride in creating a welcoming environment for patients and making sure the front desk runs smoothly. I recently took over the accounts receivable process at my clinic and was able to recover more than $90,000 in overdue payments — money the clinic had almost given up on. I also introduced a weekly reconciliation routine that helps our team stay on top of outstanding balances. I’m comfortable with dental software, great at communicating with patients, and enjoy helping people feel at ease during their visit.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Hopedale Dental Center
09.2021 - Current
  • Greet patients and handle phone calls and scheduling.
  • Took over AR process and recovered over $90,000 in overdue accounts.
  • Set up weekly reconciliation to track outstanding balances.
  • Verify insurance, submit claims, and manage billing.
  • Coordinate with dental labs and support the clinical team.

Dental Assistant & Receptionist

Urban Dental Center
09.2018 - 09.2021
  • Assisted chairside in a variety of procedures (resto, crowns, endo, implants).
  • Managed patient records, recalls, and insurance details.
  • Acted as IPAC Officer and ensured proper sterilization protocols.
  • Helped nervous patients feel calm and informed.

Customer Service & Cashier

Meena Cleaners
08.2017 - 08.2018
  • Provided friendly service and managed register duties.

Executive Secretary & Counseling Assistant

Wisdom Coptic Center
04.2009 - 07.2015
  • Helped clients understand services and scheduled appointments.
  • Gave community talks and supported peer groups.
  • Handled confidential records and client intake.

Executive Secretary – CRM Department

International Center for Import & Export
12.2005 - 04.2009
  • Supported back-office team and handled quality control procedures.
  • Helped with new staff training and documentation.

Education

Intra Oral Dental Assistant – Level II -

Oxford College
Mississauga, ON
01.2021

Diploma - Local Development & Human Rights

Catholic University of Lyon
01.2015

Bachelor’s - Christian Counseling

Wisdom Coptic Center Institute
01.2009

Bachelor’s - Computer Programming

Sana’a University
01.2004

Skills

  • Warm and professional patient interaction
  • Strong organizational and multitasking skills
  • Comfortable with ABELDent
  • Comfortable with Microsoft Office
  • Comfortable with LiveDDM
  • Experience with insurance billing
  • Experience with claim submission
  • Experience with breakdowns
  • Reliable and proactive approach to accounts receivable
  • Calm under pressure
  • Quick to adapt
  • Familiar with infection control
  • Familiar with post-COVID protocols
  • Bilingual in English and Arabic

Certification

CPR Certified

Languages

English
Arabic

Timeline

Dental Receptionist

Hopedale Dental Center
09.2021 - Current

Dental Assistant & Receptionist

Urban Dental Center
09.2018 - 09.2021

Customer Service & Cashier

Meena Cleaners
08.2017 - 08.2018

Executive Secretary & Counseling Assistant

Wisdom Coptic Center
04.2009 - 07.2015

Executive Secretary – CRM Department

International Center for Import & Export
12.2005 - 04.2009

Diploma - Local Development & Human Rights

Catholic University of Lyon

Bachelor’s - Christian Counseling

Wisdom Coptic Center Institute

Bachelor’s - Computer Programming

Sana’a University

Intra Oral Dental Assistant – Level II -

Oxford College
Mariam Raphael