Mariam Rabaiaa
Hamilton,ON
Summary
Dynamic Dental Office Manager with a proven track record at Sabharwal's Dentistry, excelling in comprehensive care planning and insurance billing. Enhanced patient satisfaction through effective communication and conflict resolution, while driving revenue growth by optimizing billing processes. Strong team player dedicated to staff development and fostering a collaborative work environment.
Professional Assistant Manager with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Dental Office Manager
Sabharwals Dentistry
02.2025 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Assistant Manager
Guess
06.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
License - Paramedic
Oxford
Burlington, ON06-2028
Real Estate Licence - Real Estate
Humber College
Toronto05-2024
Skills
- Comprehensive care planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Payment plans
- Strong oral presentation skills
- Employee training
- Motivational skills
- Budget management
- Computer skills
Languages
English
Full Professional
Arabic
Professional Working
French
Professional Working
Persian
Full Professional
Timeline
Dental Office Manager
Sabharwals Dentistry
02.2025 - Current
Assistant Manager
Guess
06.2021 - 02.2025
License - Paramedic
Oxford
Real Estate Licence - Real Estate
Humber College
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