Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mariam Oladega

Saskatoon,SK

Summary

I am an experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

9
9
years of professional experience

Work History

Claims Advisor

TD Insurance
Saint John, New Brunswick
03.2023 - Current
  • Provided advice on the claims process, including policy coverage and benefits.
  • Drafted correspondence for customers regarding their claim status or decisions made about their claim.
  • Investigated, analyzed and resolved customer complaints regarding claims.
  • Followed up with customers to ensure their satisfaction with the outcome of their claim.
  • Updated relevant systems regularly according to company standards and procedures.

Sales Agent

Air Canada
Saint John, New Brunswick
12.2022 - 03.2023
  • Resolved customer complaints promptly and effectively.
  • Use Air Canada's in-house reservation system to make new flight reservations or modify existing bookings.
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries.
  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers.

Relationship Manager

Sterling Bank Plc
Lagos, Non-US/Non-Canadian
02.2022 - 07.2022
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Identified potential customers, researched their needs, and provided solutions to meet those needs.
  • Analyzed competitor strategies to gain an edge over them in the marketplace.
  • Executed strategic sales plans to expand customer base and revenue.

Relationship Manager

Access Bank Plc
Lagos, Non-US/Non-Canadian
01.2016 - 02.2022
  • I worked with partners to plan for accounts, develop compete plans, forecast, and conduct business analysis.
  • Negotiated and closed sales deals with clients to meet monthly targets.
  • I grew the balance sheet of the branch from 100m naira to 1.5 billion naira within 6 months.
  • Successfully made the branch profitable within a year from a loss position.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Managed high-stakes client relationships, ensuring seamless communication and satisfaction.
  • Oversaw large budgets with meticulous financial oversight and strategic planning.
  • Proficient in Office 365 suite (Word, Excel, PowerPoint, SharePoint) for effective project management and data-driven decision-making.
  • Skilled in risk management, regulatory compliance, and implementing governance frameworks.
  • Effective in mentoring and coaching teams for professional development and performance improvement.

Education

Bachelor of Science - Mathematics And Statistics

University of Lagos
Lagos, Nigeria
02-2015

MBA - Finance & Investment

Ahmadu Bello University
Kano, Nigeria

Skills

  • Demonstrated 8 years of client-facing experience in professional services, adept at maintaining and growing client relationships
  • Strong analytical skills for competitive landscape analysis and program evaluation
  • Excellent verbal and written communication abilities, with a focus on clear and impactful presentations
  • Proven ability to build strong relationships with stakeholders, fostering trust and collaboration
  • Building rapport
  • Competence in developing competitive plans, forecasting, and conducting business analysis
    Capability to identify and pursue high-potential customers effectively

Accomplishments

  • Most Accident Benefits Open - TD Insurance
  • I grew the balance sheet of the branch from 100m naira to 1.5 billion naira within 6 months- Access Bank
  • Successfully made the branch profitable within a year from a loss position. - Access Bank
  • Received verbal commendations from senior colleagues and top management. - Access Bank
  • I was part of the team that ideates in the entire Bank. - Access Bank

Timeline

Claims Advisor

TD Insurance
03.2023 - Current

Sales Agent

Air Canada
12.2022 - 03.2023

Relationship Manager

Sterling Bank Plc
02.2022 - 07.2022

Relationship Manager

Access Bank Plc
01.2016 - 02.2022

Bachelor of Science - Mathematics And Statistics

University of Lagos

MBA - Finance & Investment

Ahmadu Bello University

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Mariam Oladega