Mariam Niyimuhoza
Regina,SK
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales revenue at Teleperformance. Expert in customer service and problem-solving, demonstrated through successful upselling and relationship building. Skilled in retail sales and teamwork, consistently meeting business needs with flexibility and reliability. Achieved significant improvements in client relations and store efficiency. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Urban Behavior
Regina, SK
04.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Representative
Teleperformance
Toronto, ON
11.2022 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier
Freshco
Regina, SK
05.2019 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Nicole Berry Beauty
Regina, SK
05.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
MBA - Business Economics
York University
Toronto, ON05.2026
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Retail Sales
Languages
Swahili
Native or Bilingual
Additional Information
References:
Pearce Blaine, Teacher
Martin Collegiate
(306) 530-5637
blaine.pearce@rbe.sk.ca
Stacy Lang, Sports Coach
(306) 450-0404
Emerine Nimbabazi, Retail Store Associate
(306) 209-6498
Timeline
Retail Sales Associate
Urban Behavior
04.2023 - Current
Sales Representative
Teleperformance
11.2022 - 06.2023
Administrative Assistant
Nicole Berry Beauty
05.2020 - 09.2021
Cashier
Freshco
05.2019 - 09.2022
MBA - Business Economics
York University